.. and maintain expert knowledge on the product; Handle customer inquiries in a timely manner; Guide customers through teaching them how to use SmartDreamers and help them troubleshoot issues through video call, email, ticketing, and live chat; Collate customer feedback and communicate this to the product .. read more
[Customer Service / Remote] - Anywhere in U.S. / Up to $21 per hour / Fully paid medical benefits / 401k match / PTO / Laptop provided - As a Client Services Associate you'll: Provide timely and accurate information to inbound customer service requests; Respond promptly and professionally to incoming phone calls, E-mails, and other web-based systems; Schedule services with service partners; Enter and update service requests and orders into designated internal work order system and/or portals; Follow up throughout the life of existing tickets and keep the customers informed about ticket Fast >>
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