Traveling Treatment Coordinator

NC Oral Surgery + Orthodontics (NCOSO) is currently seeking an experienced Traveling Treatment Coordinator to join our top notch, fun loving team! You will need to be able to travel to the following NCOSO offices when needed : Cary St. Charles, Cary Tryon, Dunn, Durham Miami, Garner, Greensboro, Hamlet, Raleigh WFR, Southern Pines, and Winston Salem. We offer:

• Competitive pay!
• Insurance Coverage Plans after 90 days (Health, Vision, Dental, Disability, FSA, and more) !
• 401K Employer Contribution Plan after 90 days!
• Quarterly Performance Bonus Potential!
• Paid Time Off & Paid Holidays!
• Half Day Fridays!
• Volunteer opportunities with our Smile Squad to earn prizes!
• Annual Family Day Celebration!
• Company social events & exciting social media campaigns throughout the year!
• Birthday and work anniversary surprises sent directly from the owners
• Employee discounts program at major retailers
• and so much more!

Overall Responsibility:
The Traveling Treatment Coordinator is essential to ensuring patients receive a 5-star experience. They are responsible for providing excellent patient care that begins with the initial phone call, and includes managing multiple provider schedules, as well as enforcing patient financial obligations, and assisting in dental insurance details related to treatment planning case acceptance.
Key Tasks & Responsibilities:
Daily/Weekly/Monthly Tasks will include, but are not limited to:

• Managing a multi-line phone system
  
  • Schedule/Reschedule patient appointments
  • Ensure the next day’s schedule is filled for all providers
  • Gather all patient’s personal/insurance information and update current information on file.
  • Confirm and document patient appointments
• Enforces the company’s financial policy by collecting and entering payment transactions accurately.
• Checking in patients utilizing dental software, and ensuring proper paperwork is given and completed by patients.
• Enters transactions and posts payment at time of patient check-out.
• Verifies insurance coverage and eligibility and updates information accurately
• Maintaining electronic records privately for patients by scanning/sorting properly
• Maintain office lobby/waiting room cleanliness
• Other duties as assigned.

Skills & Attributes:

• Excellent planning, analytical, and organizational skills
• Strong interpersonal and communication skills
• Possess a positive attitude and top-notch customer service skills
• Work efficiently in a rapidly changing environment
• Professional appearance and manner
• Computer proficiency

Job Specifications:

• High School Diploma or GED
• A minimum of 1-2 years’ experience in dental office setting
• Oral Surgery, Pedo, and/ or Orthodontic experience is a plus!
• Ability to lift 15-20 lbs.
• Position does require traveling to different offices to fill in when needed