Guest Services Team Member

Job Title: Guest Services Team Member (Temporary to Permanent Opportunity)
Department: Operations
Reporting to: Guest & Team Services Supervisor
Job Summary/Objective
As an Operations Team member, you are Trilith Studios' front-line representative, providing hospitality and support to our many clients, partners, vendors, guests, and Trilith staff. You are an essential catalyst in our client-facing representation and an integral part of our Guest Services team. You will bring a broad range of support services knowledge to the company. In this role, you will deliver and maintain excellent "client & guest hospitality" experiences for Trilith.
Essential Functions

• Provide a level of support to our staff, clients, partners, vendors, and guests that expand our reputation for delivering "2nd Mile Service."
• Provide a broad range of production, logistics, and Trilith facility understanding and knowledge.
• Demonstrate high levels of proactive, solution-oriented, and customer service-centric approaches.
• Support and assist Trilith staff as needed.
• Greet, direct, and process incoming guests in accordance with Studio Regulations and protocols.
• Show up on time, have a great attitude, and work hard.
• Control access to the facility through the admittance process.
• Patrol premises to prevent and detect signs of intrusion and ensure the security of doors and gates.

• Call police or fire departments in cases of emergency, such as fire or the presence of unauthorized persons.
• Write reports of daily activities and irregularities, such as equipment or property damage, theft, the presence of unauthorized persons, or unusual occurrences.
• Lock doors and gates of entrances and exits to secure buildings.

• Answer telephone calls, take messages, answer emails, and provide information.
• Monitor and adjust controls that regulate building systems, such as smoke beam alarms, air conditioners, and furnaces.
• Perform other duties as assigned.

Competencies

• Exceptional guest services skills
• Team player who operates with integrity and honesty
• Committed and reliable
• Exhibit a strong work ethic and high level of accountability
• Ability to follow complex directions
• Ability to work independently, communicate effectively, and work with multiple team members from diverse groups
• Strong interpersonal skills and communication (written & verbal) skills are required
• Must respect and show patience while working with clients, vendors, visitors, etc.
• Ability to multi-task and perform under pressure
• Ability to establish and maintain positive working relationships with clients, guests, visitors, vendors, and Trilith's employees
• Ability to handle sensitive and confidential situations
• Positive attitude with the ability to be flexible
• Strong organizational skills
• Working knowledge of office equipment (e.g., printers and copiers)
• No criminal convictions
• Must have a valid GA Driver's License and a good driving record

Supervisory Responsibility
None
Required Education and Experience

• High School diploma or GED
• At least 18 years of age
• Basic computer skills, including Microsoft Office applications (Outlook, Word, and Excel) required
• Must have a valid GA Driver's License and a good driving record.

Preferred Education and Experience

• Associate's Degree
• Adult & Pediatric First Aid/CPR/AED Certification
• CCTV cameras experience

Work Environment
This job operates indoors as well as outdoors in which you will be exposed to all weather conditions. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.
Travel
No travel is expected for this position
Physical Demands
This role includes:

• Standing and walking constantly on various surfaces (tile, concrete, carpet)
• Climbing stairs, ramps, or ladders occasionally
• Bending and twisting at waist, knees and neck to perform various duties
• Occasionally lift or carry up to 40 pounds
• Running as needed
• Constant use of both hands and arms in reaching/handling/grasping while using phone, notepad, writing reports, and other administrative tasks
• Constant use of eyes (correctable vision to normal level required) to observe, read, interact with public and co-workers, view security monitors which includes hand/eye coordination
• Constant mental alertness and attention to detail required while setting priorities and following up on assignments

Trilith Studios is an Equal Opportunity Employer and E-Verify user. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.