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Job Type
Full-time
Description
CENTEGIX is the industry leader in incident response solutions. CENTEGIX innovates technology to empower and protect people, and leaders nationwide trust our safety solutions to provide peace of mind. Our award-winning CrisisAlert platform is the fastest and easiest way for staff to request help in any emergency, from the everyday to the extreme. Our Internet-of-things (IoT) platform utilizes a powerful blend of hardware, software, and wireless technologies to ensure campus-wide rapid, accurate, and reliable communication of emergency incidents. Instant communication through visual cues and audio integration enables rapid response to any incident or crisis, anywhere on a campus. Because in a crisis: Every. Second. Matters.
Purpose
At Centegix, a leading tech company specializing in innovative safety solutions for K-12 schools, colleges, and other institutions, we are looking for a skilled and motivated API Integration Engineer to join our dynamic Service Delivery team. As an API Integration Engineer with us, you'll be on the front lines, enhancing our clients' safety and security capabilities. Your crucial role involves integrating the Centegix Safety Platform with their existing emergency management systems, such as intercoms, security cameras, and access control systems, to support smooth customer onboarding. Leveraging your expertise, you'll also spearhead the development of advanced proactive monitoring solutions, ensuring rapid incident management and resolution. This contribution reinforces our dedication to reliability and efficiency.
Position Responsibilities System Integration: Configure Centegix Safety Platform, including CrisisAlert, Safety Blueprint and Visitor Management solutions to integrate via API with customer intercoms, security systems, including door access control, security cameras, to ensure a seamless experience between the differing platforms. Technical Support: Serve as a primary point of contact for customers during onboarding to provide exceptional technical support to diagnose and resolve integration issues. Collaborate with internal teams, including Onboarding, Command Center, Customer Success, Field Services, Sales, and Engineering, to address and resolve customer inquiries, concerns, or issues in a timely and effective manner. Communicate technical concepts and solutions clearly to non-technical individuals Incident Management: Respond to and manage system incidents reported by customers, ensuring timely resolution and minimizing any disruptions to their operations. Document incidents, investigate root causes, and implement preventive measures to mitigate similar incidents in the future. Maintain comprehensive incident logs and reports for analysis and improvement purposes. Perform routine system maintenance tasks, such as software updates, hardware checks, and configuration adjustments to prevent future incidents. Training and Documentation: Develop and maintain technical documentation, including user guides, troubleshooting procedures, and knowledge base articles. Conduct training sessions, both in-person and remote, to educate on integration functionality and best practices. Continuously update and improve training materials to reflect the evolving nature of our products and services. Collaboration and Cross-Functional Support: Collaborate with cross-functional teams, such as Product Management, Engineering, Field Services, Command Center and Customer Success, to provide valuable insights and feedback based on customer interactions and experiences. Contribute to the development and improvement of our products and services by providing input on user requirements, system enhancements, and feature requests. Continuous Learning and Professional Development: Stay up-to-date with the latest technological advancements, industry trends, and best practices in the field of safety and emergency response systems. Actively participate in training programs, workshops, and seminars to enhance your technical skills and knowledge. Share your learnings and insights with the team to foster a culture of continuous improvement.
Requirements
Education and Experience: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience). Proven experience in REST API and system integration/administration, preferably in the software or technology industry.
Technical Skills: Proficiencies in API protocols and schemas such as SOAP and REST Ability to identify performance issues at the app, API, and data tiers and make recommendations to Development to improve our integration offerings Understanding of various methods of authentication via APIs (PKI, OAuth, JWT, etc) and authorization (LDAP, SAML, etc) Knowledge of wireless technologies including Zigbee and LoRaWAN Proficiency in troubleshooting software and hardware issues. Solid understanding of network protocols, including TCP/IP, DHCP, DNS Knowledge of incident management tools and practices.
Customer Focus and Communication: Excellent interpersonal and communication skills, with the ability to communicate technical concepts effectively to non-technical individuals. Strong customer service orientation and a passion for delivering exceptional support experiences. Ability to remain calm and composed under pressure, with a focus on problem-solving and conflict resolution.
Analytical and Problem-Solving Abilities: Strong analytical skills with the ability to analyze complex issues, identify root causes, and propose effective solutions. Detail-oriented mindset with the ability to prioritize tasks and manage multiple competing priorities. Proactive approach to problem-solving and ability to work independently with minimal supervision
Adaptability and Teamwork: Flexibility to adapt to a fast-paced and evolving environment. Ability to collaborate effectively with cross-functional teams and contribute to a positive team culture. Travel up to 10% to customer sites for integrations or meetings.
If you meet these requirements and are passionate about leveraging technology to enhance safety in educational settings, we would love to hear from you. Join Centegix and be part of our mission to create safer learning environments for all.
What's in it for you? Remote first work environment; we offer workplace flexibility Participation in company wide discretionary bonus 15 days paid time off 11 paid holidays Monthly device(s) reimbursement Affordable health coverage (medical, dental, vision) 401(k) Plan with 4% employer contribution to help you plan for the future Employee Referral Bonus Charitable Program Match
CENTEGIX is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at CENTEGIX are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other status protected by the laws or regulations in the locations where we operate. #J-18808-Ljbffr
Full-time
Description
CENTEGIX is the industry leader in incident response solutions. CENTEGIX innovates technology to empower and protect people, and leaders nationwide trust our safety solutions to provide peace of mind. Our award-winning CrisisAlert platform is the fastest and easiest way for staff to request help in any emergency, from the everyday to the extreme. Our Internet-of-things (IoT) platform utilizes a powerful blend of hardware, software, and wireless technologies to ensure campus-wide rapid, accurate, and reliable communication of emergency incidents. Instant communication through visual cues and audio integration enables rapid response to any incident or crisis, anywhere on a campus. Because in a crisis: Every. Second. Matters.
Purpose
At Centegix, a leading tech company specializing in innovative safety solutions for K-12 schools, colleges, and other institutions, we are looking for a skilled and motivated API Integration Engineer to join our dynamic Service Delivery team. As an API Integration Engineer with us, you'll be on the front lines, enhancing our clients' safety and security capabilities. Your crucial role involves integrating the Centegix Safety Platform with their existing emergency management systems, such as intercoms, security cameras, and access control systems, to support smooth customer onboarding. Leveraging your expertise, you'll also spearhead the development of advanced proactive monitoring solutions, ensuring rapid incident management and resolution. This contribution reinforces our dedication to reliability and efficiency.
Position Responsibilities System Integration: Configure Centegix Safety Platform, including CrisisAlert, Safety Blueprint and Visitor Management solutions to integrate via API with customer intercoms, security systems, including door access control, security cameras, to ensure a seamless experience between the differing platforms. Technical Support: Serve as a primary point of contact for customers during onboarding to provide exceptional technical support to diagnose and resolve integration issues. Collaborate with internal teams, including Onboarding, Command Center, Customer Success, Field Services, Sales, and Engineering, to address and resolve customer inquiries, concerns, or issues in a timely and effective manner. Communicate technical concepts and solutions clearly to non-technical individuals Incident Management: Respond to and manage system incidents reported by customers, ensuring timely resolution and minimizing any disruptions to their operations. Document incidents, investigate root causes, and implement preventive measures to mitigate similar incidents in the future. Maintain comprehensive incident logs and reports for analysis and improvement purposes. Perform routine system maintenance tasks, such as software updates, hardware checks, and configuration adjustments to prevent future incidents. Training and Documentation: Develop and maintain technical documentation, including user guides, troubleshooting procedures, and knowledge base articles. Conduct training sessions, both in-person and remote, to educate on integration functionality and best practices. Continuously update and improve training materials to reflect the evolving nature of our products and services. Collaboration and Cross-Functional Support: Collaborate with cross-functional teams, such as Product Management, Engineering, Field Services, Command Center and Customer Success, to provide valuable insights and feedback based on customer interactions and experiences. Contribute to the development and improvement of our products and services by providing input on user requirements, system enhancements, and feature requests. Continuous Learning and Professional Development: Stay up-to-date with the latest technological advancements, industry trends, and best practices in the field of safety and emergency response systems. Actively participate in training programs, workshops, and seminars to enhance your technical skills and knowledge. Share your learnings and insights with the team to foster a culture of continuous improvement.
Requirements
Education and Experience: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience). Proven experience in REST API and system integration/administration, preferably in the software or technology industry.
Technical Skills: Proficiencies in API protocols and schemas such as SOAP and REST Ability to identify performance issues at the app, API, and data tiers and make recommendations to Development to improve our integration offerings Understanding of various methods of authentication via APIs (PKI, OAuth, JWT, etc) and authorization (LDAP, SAML, etc) Knowledge of wireless technologies including Zigbee and LoRaWAN Proficiency in troubleshooting software and hardware issues. Solid understanding of network protocols, including TCP/IP, DHCP, DNS Knowledge of incident management tools and practices.
Customer Focus and Communication: Excellent interpersonal and communication skills, with the ability to communicate technical concepts effectively to non-technical individuals. Strong customer service orientation and a passion for delivering exceptional support experiences. Ability to remain calm and composed under pressure, with a focus on problem-solving and conflict resolution.
Analytical and Problem-Solving Abilities: Strong analytical skills with the ability to analyze complex issues, identify root causes, and propose effective solutions. Detail-oriented mindset with the ability to prioritize tasks and manage multiple competing priorities. Proactive approach to problem-solving and ability to work independently with minimal supervision
Adaptability and Teamwork: Flexibility to adapt to a fast-paced and evolving environment. Ability to collaborate effectively with cross-functional teams and contribute to a positive team culture. Travel up to 10% to customer sites for integrations or meetings.
If you meet these requirements and are passionate about leveraging technology to enhance safety in educational settings, we would love to hear from you. Join Centegix and be part of our mission to create safer learning environments for all.
What's in it for you? Remote first work environment; we offer workplace flexibility Participation in company wide discretionary bonus 15 days paid time off 11 paid holidays Monthly device(s) reimbursement Affordable health coverage (medical, dental, vision) 401(k) Plan with 4% employer contribution to help you plan for the future Employee Referral Bonus Charitable Program Match
CENTEGIX is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at CENTEGIX are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other status protected by the laws or regulations in the locations where we operate. #J-18808-Ljbffr