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Online Shopping Team Members are responsible for fulfilling customer orders correctly and efficiently, building a relationship with all online order customers and providing them with Mackenthun's Exceptional Experience.
Essential Duties & Responsibilities
Efficiently and accurately shop customer orders, selecting premium, highest quality products.
Offers suitable substitutions that make sense when items are out-of-stock. Record the reason for the out of stock on the handheld device and communicate with the customer if there is not a logical substitution.
Relays order information to customers as needed in a professional & courteous manner.
Accurately process customer transactions at the register and finalize payment per customer instructions.
Follow food safety guidelines to keep perishable food fresh. Bag/package orders and stage in appropriate areas for customer pickup.
Assist with quickly retrieving orders from staging location(s) upon customer arrival and load groceries into customer's vehicle while informing customers of any order modifications and offering a surprise and delight to customers.
Maintain organization and cleanliness of the Online Grocery area, including staging areas in compliance with company procedures and policies.
Report pricing, item location, and incorrect temperature discrepancies to appropriate parties.
Other Duties
While shopping in aisles, assist in-store customers as needed.
Support our customer service team by assisting customers at check-outs, customer service center, shoppers assistant, or bagging grocery orders as needed.
Communicate with other online shopping team members and the online shopping coordinator to facilitate a productive and positive work environment.
Other duties as requested by management.
Requirements
Friendly, energetic and outgoing personality.
Effective and articulate communication skills, must be able to read and write in English.
Basic PC/App skills required.
Basic math skills (adding and subtracting).
Ability to work without supervision.
Ability to perform multiple tasks, simultaneously, while meeting/exceeding productivity standards.
Must have excellent problem solving and decision making capabilities to ensure the Mackenthun's Exceptional Experience for our customers and coworkers.
Physical Requirements
Frequent standing, regular use of hands and reaching with arms and hands. Regular talking and hearing. Must be able to see at close distance, peripheral vision, and be able to see in color. Ability to lift up to 25 pounds frequently and up to 50 pounds several times throughout the day. Ability to bend, kneel and stand for extended periods of time. Ability to stand for extended periods of time and walk constantly.
Training
Training provided in Mackenthun's culture, products, services, our online shopping platform, and cash register operation. Download app and/or create an account on
Equipment Used
Laptop and tablet computers, mobile phones, store phone system, computerized cash register, credit card processor, receipt printer, calculator, printer/fax machine, 2-way radio.
Work Environment
Moderate noise level, frequently near moving parts (register belts). Effectively work in a variety of environments including hot or cold temperatures, refrigerator or wet conditions, individually or in teams. Must have the ability to work in a fast-paced, multi-faceted environment in an effective and professional manner.