Logistics Associate

LOGISTICS ASSOCIATE
APPARATUS is a New York-based designer and manufacturer of a distinctive catalog of high-end, high-touch lighting, furniture and objects. We produce both in-house and with the support of high-quality external partners; our catalog is sold globally.
RESPONSIBILITIES:

• Act as a primary point of contact for freight carriers.
• Process both international and domestic outgoing shipments using commercial services (UPS, DHL, FedEX) freight forwarders and final mile services.
• Accurately prepare and complete all required shipping documentation and transactions with each carrier; develop familiarity with major carriers' shipping systems.
• Serve as last point of contact and customer service between APPARATUS and clients, working as liaison with Sales and clients for successful delivery of product; maintain detailed shipping records and supply tracking and shipping information to clients and the Sales team, as needed.
• Provide quotes, status updates, and excellent customer service to both clients and internal teams.
• Investigate and resolve issues with shipments (i.e. incorrect and/or returned packages, missed delivery commitments) and support client inquiries.
• Audit and approve all freight invoices, flagging invoices that exceed the quote or are higher than standard.
• Handle administrative duties including reconciling and submitting expenses.
• Utilize Salesforce to view and maintain client and shipment information and communicate with the Manufacturing and Sales teams.
• Review Salesforce reports to set priorities and timelines; plan your work to meet those timelines.
• Ensure data integrity of all product information.
• Identify and relay all shipping issues to the Director of Warehouse and Logistics and the sales opportunity owner.
• Learn and maintain a deep level of product and departmental knowledge.
• Develop a clear understanding of the operations of the department, its dependencies, and how it impacts the people and processes outside it.

SKILLS

• Clear and concise verbal and written skills.
• Detail-oriented and organized.
• Strong time management and follow-through ability to ensure that deadlines are met and open items are resolved fully and effectively.
• Analytical problem-solver. Proficient with Excel and Salesforce. Able to learn to create and use reports and dashboards.
• Excellent judgment and decision-making ability with processes that include qualitative or subjective measures.
• Self-motivated individual who takes responsibility, proactively communicates and can thrive in a culture of excellence.
• Able to foster open communication, accept delegation, manage up, effectively respond to feedback and be proactive in seeking support and help when needed.
• Desire to be a part of a small team, flexible, and has the ability to pivot as needed to accomplish company goals.
• Able to be trusted with sensitive, confidential and proprietary information.
• Annual respirator fit test and medical clearance required.

EXPERIENCE AND QUALIFICATIONS

• High school diploma or GED.
• Experience in a high-paced environment that values consistency, efficiency and excellence.
• Prior experience working on projects that required consistent and long periods of focus.

WORK SCHEDULE

• Full-time studio hours: Monday-Friday 9:00AM-5:00PM.
• Longer hours and weekend availability as needed.

PERFORMANCE REVIEW AND CHECK-INS SCHEDULE

• Initial skills review will take place 30 days from start date.
• Regular check-ins.
• Annual performance reviews.

Salary from $22/hour
This is a full-time position with competitive compensation and benefits. We are an Equal Opportunity Employer. Position is based our APPARATUS PRODUCTION facility in Red Hook. Must be legally authorized to work in the U.S. without sponsorship.