.. FT Available / Medical, Dental, Vision / PTO / 401K - As a Customer Service Agent you'll: Receive inbound calls and make outbound service calls, assess the customer's transportation needs, and assist appropriately; Interact with clients, transportation providers, and other customers via phone and software .. read more
Key Responsibilities:
Education:
- Deliver specialized wound care to patients following established protocols and hospital standards.
- Manage patient intake, discharge, and follow-up.
- Collaborate with physicians, healthcare providers, and the program's Medical Director to ensure optimal patient care.
- Participate in quality improvement initiatives and patient education.
- Assist in the vein clinic post Healogics Vein Clinic training.
- Perform case manager duties including assessments, care plan development, and patient advocacy.
- Conduct Hyperbaric Oxygen Therapy (HBO) and may assume the role of Hyperbaric Safety Director post-training.
- Document patient care activities in compliance with Healogics policies.
- Perform other relevant duties as assigned.
Education:
- Associate Degree in Nursing (AS Nursing) required
- BS Nursing preferred
- Active Registered Nurse (RN) license in Idaho or compact state
- Basic Life Support (BLS) certification required
- Minimum 2 years' experience as a clinical RN in an acute care setting
- Experience in wound care, medical-surgical nursing, or home health preferred
- Excellent organizational, time-management, and multitasking skills
- Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Knowledge of computerized nursing systems
- Strong analytical, communication, and teaching skills
- Ability to remain calm and focused in a fast-paced environment
- Team-oriented with superior interpersonal skills
- Knowledge of healthcare regulatory/accrediting requirements
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