Customer Service Representative

  • Nelsonville
  • Career Connections, Inc
Summary:
Customer service representatives needed for a large employer in Nelsonville, Ohio. 

Key Responsibilities:

  • Customer Support:  Handle incoming calls from customers, providing detailed information about our range of work boots, including features, sizing, and suitability.
  • Sales Assistance:  Assist customers with placing orders, processing returns, and handling exchanges, ensuring a smooth and satisfactory purchasing experience.
  • Issue Resolution:  Address and resolve customer concerns or complaints promptly and professionally, aiming to achieve high levels of customer satisfaction.
  • Order Management:  Process orders accurately and efficiently, including verifying customer details, confirming order information, and updating order status.
  • Follow-Up:  Conduct follow-up calls or emails as needed to ensure customer satisfaction and to address any additional questions or issues that may arise.
  • Documentation:  Maintain detailed records of customer interactions, transactions, and feedback to contribute to ongoing service improvement and quality assurance.
This is a temporary, full-time position, starting ASAP and lasting several months. The schedule is Monday through Friday, 8 a.m. to 5 p.m. Pay is $15 per hour.

Qualifications:
  • Minimum of a high school diploma, associate degree preferred
  • Those with experience in finance or bookkeeping are highly desired but not required.
  • Excellent data entry and computer operating skills
  • Strong communication and interpersonal skills