.. emails, requests and questions that come through the support channel; Assess each issue and understand where it should be escalated; Perform minor maintenance and correction tasks within the Reconstruct platform; Maintaining a fair understanding of Reconstruct to effectively troubleshoot support issues; .. read more
[Customer Service / Fully Remote] - Anywhere in U.S. / Competitive pay / Medical, dental, and vision / 401k match / PTO - As a Member Support Specialist you'll: Deliver high-quality, frontline customer support to agreed-upon service levels; Create phenomenal member experiences to ensure retention by quickly and clearly addressing questions via chat, phone and email; Efficiently review customer contacts and provide actionable insights that drive process improvements to enhance customer experience and eliminate friction-causing roadblocks; Become a subject matter expert on Transcarent products, services, policies, processes and workflows...Hiring Fast >>
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