Le Pavillon - Front Desk Agent

  • New Orleans
  • Remington
Job Description
What you will be doing
  • Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
  • Promptly, accurately and efficiently know how and where to post all charges.
  • Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
  • Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
  • Review any reservations with special requests and work to block rooms accordingly.
  • Have knowledge of hotel rates, discounts and how to handle each.
  • Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.
Location Description
Le Pavillon hotel is in the heart of New Orleans conveniently located in the Central Business District, a short stroll to the French Quarter, Riverfront attractions, Convention Center, Superdome and major shopping. From our standard hotel rooms to the Presidential Suite, guests enjoy wonderful amenities and services in a beautiful setting. Listed on the National Register of Historic Places, our hotel is furnished with exquisite antiques and works of art.
Requirements
What we are looking for
  • High work ethic and self-initiative
  • May be required to work varying schedules to include nights, weekends, and holidays
  • Someone who enjoys working as and being part of a team that provides great experiences for our Guests!