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Location: Cincinnati
Schedule : Hybrid (3 days in office/ 2 days at home)
Job Summary
We are seeking an Associate Customer Strategy Lead within our Strategy & Insights team. As an Associate Lead, you will work alongside a Customer Strategy Lead as Sales support and a customer point of contact with the Strategy & Insights team, communicating with internal stakeholders and external clients to address and bring evidence to respond to strategic questions.
You will assist in discovering data-driven insights and providing recommendations to support business decisions. Leveraging your strong relationship building and analytical abilities, you will collaborate with cross-functional teams to optimize brand performance and ROI, enhance customer experiences, and contribute to client retention and growth.
This role acts reports into a Customer Strategy Lead and works consistently with cross functional support teams. Preference will be given to candidates with a combination of previous experience working within a digital healthcare marketing/media company – specifically responsible for using data to gauge marketing program performance.
What You Will Do
Functional Area Management
This position works with a Customer Strategy Lead to plan, execute, and deliver program performance metrics such as brand lift and ROI. Your ability to work with cross functional team on different input into this delivery is important.
Familiarity with statistics
While direct calculation and use of statistical methods and advanced analytics techniques is not required, the ability to interpret them to identify patterns, trends, and correlations is key.
Provide brand recommendations
Work directly with clients to determine their key determinants of success and provide recommendations to deliver.
Provide actionable insights
Translate data findings into actionable insights and strategic recommendations to improve decision-making processes and drive business performance.
Present findings
Communicate complex analytical findings in a clear and concise manner to both technical and non-technical stakeholders, including presentations, reports, and visualizations.
Continuously improve analytics recommendations
Stay updated on industry trends, emerging technologies, and best practices in analytics, and apply them to enhance the team's analytical capabilities and efficiency.
What We Need
Bachelor's degree
5+ years of experience in a data-driven roles
Proficiency in Excel, PowerPoint, and data visualization tools (e.g., Tableau, Power BI)
Ability to mentor others: Open to mentoring employees at various career levels - helping them to think through the best approach to solving the issue at hand.
Desired Qualifications
Experience in data driven role within sales and client support
What You Need to Succeed
Business acumen
Demonstrated understanding of business operations, pharmaceutical industry dynamics, and key performance indicators (KPIs). Ability to translate data insights into actionable recommendations aligned with business goals.
Communication skills
Excellent written and verbal communication skills to effectively convey complex analytical concepts and findings to both technical and non-technical stakeholders. Experience in creating compelling data visualizations is a plus.
Collaboration and teamwork
Proven ability to work collaboratively in a cross-functional team environment, partnering with stakeholders at various levels. Strong interpersonal skills and the ability to influence decision-making through data-driven insights.
Problem-solving orientation
Strong problem-solving skills with the ability to think critically, identify patterns, and propose innovative solutions.
Attention to detail
Strong attention to detail and commitment to delivering high-quality, accurate, and reliable analytical work products.
Continuous learning mindset
Eagerness to stay updated on the latest advancements in analytics, data science, and pharmaceutical industry trends through self-learning, attending conferences, and participating in relevant training programs.
#LI-ED1 #LI-Hybrid
#J-18808-Ljbffr
Schedule : Hybrid (3 days in office/ 2 days at home)
Job Summary
We are seeking an Associate Customer Strategy Lead within our Strategy & Insights team. As an Associate Lead, you will work alongside a Customer Strategy Lead as Sales support and a customer point of contact with the Strategy & Insights team, communicating with internal stakeholders and external clients to address and bring evidence to respond to strategic questions.
You will assist in discovering data-driven insights and providing recommendations to support business decisions. Leveraging your strong relationship building and analytical abilities, you will collaborate with cross-functional teams to optimize brand performance and ROI, enhance customer experiences, and contribute to client retention and growth.
This role acts reports into a Customer Strategy Lead and works consistently with cross functional support teams. Preference will be given to candidates with a combination of previous experience working within a digital healthcare marketing/media company – specifically responsible for using data to gauge marketing program performance.
What You Will Do
Functional Area Management
This position works with a Customer Strategy Lead to plan, execute, and deliver program performance metrics such as brand lift and ROI. Your ability to work with cross functional team on different input into this delivery is important.
Familiarity with statistics
While direct calculation and use of statistical methods and advanced analytics techniques is not required, the ability to interpret them to identify patterns, trends, and correlations is key.
Provide brand recommendations
Work directly with clients to determine their key determinants of success and provide recommendations to deliver.
Provide actionable insights
Translate data findings into actionable insights and strategic recommendations to improve decision-making processes and drive business performance.
Present findings
Communicate complex analytical findings in a clear and concise manner to both technical and non-technical stakeholders, including presentations, reports, and visualizations.
Continuously improve analytics recommendations
Stay updated on industry trends, emerging technologies, and best practices in analytics, and apply them to enhance the team's analytical capabilities and efficiency.
What We Need
Bachelor's degree
5+ years of experience in a data-driven roles
Proficiency in Excel, PowerPoint, and data visualization tools (e.g., Tableau, Power BI)
Ability to mentor others: Open to mentoring employees at various career levels - helping them to think through the best approach to solving the issue at hand.
Desired Qualifications
Experience in data driven role within sales and client support
What You Need to Succeed
Business acumen
Demonstrated understanding of business operations, pharmaceutical industry dynamics, and key performance indicators (KPIs). Ability to translate data insights into actionable recommendations aligned with business goals.
Communication skills
Excellent written and verbal communication skills to effectively convey complex analytical concepts and findings to both technical and non-technical stakeholders. Experience in creating compelling data visualizations is a plus.
Collaboration and teamwork
Proven ability to work collaboratively in a cross-functional team environment, partnering with stakeholders at various levels. Strong interpersonal skills and the ability to influence decision-making through data-driven insights.
Problem-solving orientation
Strong problem-solving skills with the ability to think critically, identify patterns, and propose innovative solutions.
Attention to detail
Strong attention to detail and commitment to delivering high-quality, accurate, and reliable analytical work products.
Continuous learning mindset
Eagerness to stay updated on the latest advancements in analytics, data science, and pharmaceutical industry trends through self-learning, attending conferences, and participating in relevant training programs.
#LI-ED1 #LI-Hybrid
#J-18808-Ljbffr