Director of Customer Success

Molecula is an Operational AI company that closes the gap between data and decision, enabling organizations to unlock the power of real-time analytics and AI. Our core technology, FeatureBase, is a feature-oriented database platform that powers real-time analytics and machine learning applications by simultaneously executing low latency, high throughput, and highly concurrent workloads.  We are a burgeoning startup with a passionate team of dedicated engineers, marketers, and business experts determined to make a positive impact.

Molecula’s world class customer success organization is a team made up of highly driven go-getters who are passionate about helping companies achieve meaningful business outcomes with their data. They are thought leaders in the big data, data analytics, and AI/ML space who act as consultants and advisors with clients. Most of all, they are a collaborative bunch that truly cares about the team, the client, and the company.

Molecula is looking for a Director of Customer Success to join our Customer Success team. In this role, you will lead a team of Customer Engineering Managers who are responsible for ensuring our customers realize measurable value from FeatureBase over the lifetime of their engagements. You will work strategically with cross functional teams to deliver memorable customer experiences by evolving our existing processes and acting as a customer advocate for product enhancement opportunities. You will be empowered to grow the Customer Success team to best support the success of our growing customer base. Your work will result in solving our customers' hardest problems, allowing them to differentiate themselves from their competitors. Your impact will establish successful, long-term relationships between Molecula and our customers.

Responsibilities Include:

• Lead our Customer Engineering Managers to drive the successful adoption of FeatureBase and deliver an industry leading experience for our customers that accelerates their time to value
• Act as a customer advocate within the organization and evangelize the Voice of the Customer amongst your peers in product and engineering by identifying opportunities to make product recommendations, future software requirements, and industry trends
• Inspect, optimize, and implement key processes that benefit both internal and external stakeholders
• Collaborate on strategy with sales, product management, and others to drive customer loyalty and secure client renewals and expansions

Job Qualifications:

• Minimum Qualifications
  
  • 5+ years of experience leading post-sales Customer Engineering, Technical Account Management, Customer Success, or Professional Services team
  • Experience with the implementation management of cloud technologies and architectures across Software-as-a-Service, Platform-as-a-Service, and Infrastructure-as-a-Service (SaaS, PaaS, IaaS)
• Preferred Qualifications
  
  • Bachelor's, Master’s, or PhD in Computer Science, related field, or equivalent practical experience.
  • Experience in data and information management as it relates to Business Intelligence Application (Tableau, Microstrategy, PowerBI), Data Processing (Informatica, Talend), Data Warehousing (Lakes and Warehouses), and/or Data Analytics Platform (Hadoop/Spark, Netezza, Teradata).
  • Experience with developing data warehousing, data lakes, batch or real-time event processing and ETL workflows solutions (i.e. SAP), including architecture design, implementing, tuning, schema design, and query optimization of scalable and distributed systems.
  • Excellent listener and always has more questions to ask.
  • Excellent communication skills, including the ability to distill technical concepts to a non-technical audience.
  • Enthusiasm for working in a highly collaborative environment.
  • You share our values, and work in accordance with those values.

To all recruitment agencies: Molecula does not accept agency resumes. Please do not forward resumes to our jobs alias, Molecula employees or any other organization location. Molecula is not responsible for any fees related to unsolicited resumes.

Molecula is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know as a response in the application.