Desktop Support Specialist

<b>HealthPlanOne's mission is to help people find the right health insurance at the right price, so they live healthier lives. We are committed to making the shopping process simpler. Our mission has never been more important than it is today.</b> <br> <br>The Desktop Support Specialist will provide excellent end-user experience, which includes resolving potential or actual technical issues. The specialist is responsible for providing a variety of configuring, installing, and supporting end-user computing solutions (i.e. hardware, software, printers, computer carts, and phones.)<br> <br> <b>Duties/Responsibilities:</b> <br> <br> <ul> <li>Provide assistance to internal computer users</li> <li>Answer questions and resolve computer problems in person, via the telephone, or by email</li> <li>Image workstations and deliver and provide set up for users</li> <li>Install, upgrade and troubleshoot servers, PC's and software</li> <li>Provide excellent end user experience</li> <li>Resolve potential or actual technical issues</li> <li>Troubleshoot different software packages, hardware devices, and other peripherals &bull; Manage active directory</li> <li>Review, analyze and recommend new technologies, upgrades to existing technology and enhancements to service on an ongoing basis</li> <li>Assist in maintaining an inventory of hardware and software</li> <li>Provide expert and creative solutions to user problems on laptops and desktop systems, to ensure user satisfaction and productivity</li> <li>Diagnose and repair hardware problems. Adjust, repair, and replace malfunctioning equipment as directed, including cloning and rebuilding pc's</li> <li>Manage email system</li> <li>Manage user accounts in Agent Cube and inContact</li> <li>Perform other related duties as assigned</li></ul> <br> <b>Required Skills/Abilities: </b> <br> <br> <ul> <li>High school diploma or equivalent</li> <li>Strong interpersonal and organizational skills with attention to details</li> <li>2 years of help desktop experience</li> <li>Knowledge of Windows and MS Office</li> <li>Strong trouble shooting skills</li> <li>Excellent written and verbal communication skills</li> <li>Ability to be collaborative and communicate clearly with all levels of employees</li> <li>Ability to work a flexible schedule</li> <li>Able to work independently</li></ul> <br> <b>Preferred Skills/Abilities: </b> <br> <br> <ul> <li>CompTIA Network+, or equivalent certification</li></ul> <br> <b>Physical Requirements: </b> <br> <br> <ul> <li>Prolonged periods of sitting at a desk and working on a computer, typically in an office or cubicle environment (constant noise, fluorescent overhead lighting)</li></ul> <br> <b>Our centers are consistent with CDC guidelines and align with local government orders pertaining to all Company physical locations in relation to COVID-19.</b> <br> <br> <b>Equal Employment Opportunity (EEO) is a fundamental principle at HealthPlanOne, where employment is based upon personal capabilities and qualifications. HealthPlanOne does not discriminate because of actual or perceived sex, sexual orientation or preference, gender identity, gender, transgender, race, color, religion, national origin, creed, citizenship status, ancestry, age, marital status, pregnancy, childbirth or related medical conditions, medical conditions including genetic characteristics, mental or physical disability, military and veteran status, or any other protected characteristic as established by law. HealthPlanOne requires the necessary drug testing and background checks as part of our pre-employment practices. If you need assistance or an accommodation due to a disability, please contact us to request accommodation at accommodations@hpone.com</b><img src="https://counter.adcourier.com/YmJnZW5lcmljLjcxOTg4LjEyNTI0QGhlYWx0aHBsYW5vbmVjb21wLmFwbGl0cmFrLmNvbQ.gif">