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Marvin Design Gallery / Estates Windowsin Lake Bluff, IL has over 40 years of experience providing the highest quality Windows and Doors to our loyal customers. We are currently looking for an experienced Customer Service Assistant to make an impact on our growing, family-owned company. If you are seeking a challenging role in a fast-paced environment, friendly, self-motivated, and, above all, a team player, we strongly urge you to submit your resume!
We have built a solid reputation for consistently exceeding our customers' expectations-a direct result of our emphasis on developing and supporting our talented, hard-working employees. Whether building a home, a community, or a career, Marvin Design Gallery / Estates Windows is dedicated to Helping You Build Better!
While no two days will be the same, the primary responsibilities of this full-time position are:
Duties/Responsibilities:
- Customer Service - answering end-user questions, resolving complaints, scheduling services, and providing information with a friendly and encouraging demeanor
- Product Knowledge - helping end users find products and provide updated information on products and services
- Time Management - Be able to multitask and organize well while maintaining a positive attitude.
- Teamwork - work cohesively with Service Techs and Service Supervisor
- Other Tasks - handling payment transactions, providing quotations, and checking product availability
The ideal candidate has these qualities:
- Effective communication skills, initiative to follow up, eagerness to talk and respond to vendors, contractors, and homeowners.
- Analytical and problem-solving skills to diagnose problems and recommend effective solutions.
- Strong computer skills, including Microsoft Office Applications and POS systems.
- Experience in a similar role and/or with the building industry is a plus.
- Bilingual in English/Spanish or English/Polish is a definite plus.
- Enjoys a challenge, learns quickly, and can make a difference to the company and to the customer.
We are looking for someone who is friendly, outgoing, and 100% customer-centric, ensuring that the customer's experience with us is rewarding and enjoyable. Must be a team player!