Restoration & Mitigation Technician

Who We Are

Wilson, founded in 1958, is a third-generation family-owned company that is here to keep your home cozy, lights on and the water flowing. We offer services in Plumbing, HVAC, Electrical, Restoration and more throughout Northeast Ohio. Members of our staff have opportunities to earn competitive pay and rewards, grow in their careers and become a part of a great team.

Why Choose The Wilson Companies

• Compensation - Top of market pay among our industry
• Medical Insurance - We pay 70% for you and your family's insurance premiums for health, dental, vision, and company paid life insurance
• Work life balance - Two weeks of PTO after 90 days, 7 paid holidays
• 401k Plan with a 3% match.
• $1500 ongoing education/training credit per year

Our Core Values

Betterment

The ambitious pursuit of winning individually and as a team.

Accountability

We do what we say we are going to do.

Teamwork

Winning only happens when we work as a team.

Transparency

We sell through education- not fear.

Position Overview

The Restoration Mitigation Technician is responsible for providing the oversight, direction and coordination of all field activities related to the mitigation teams and any coordinated subcontractors; ability to read Xactimate scopes proficiently; managing the project schedule throughout the project lifecycle; and securing any unique materials, permits and/or equipment required to complete the project.

Key Responsibilities

• Use and read Xactimate scopes to coordinate restoration projects
• Respond to water damage emergency calls
• Estimate mitigation services
• Manage schedules and progress of projects, from start to finish while maintaining quality standards-including but not limited to: Water Damage, Mold Remediation, Duct Cleaning, Carpet Cleaning, Disinfecting Services, etc.
• Secure unique materials, permits and equipment required
• Plan, execute and close out multiple projects in short periods of time to the satisfaction of the client
• Complete any necessary paperwork to record all job notes and utilize proprietary software if required
• Ensure that all tools, equipment, supplies and assigned vehicles are clean and maintained
• Collect any money owed at the time of service if necessary
• Ensure customer is satisfied and happy with the work performed
• Maintain a high degree of integrity and loyalty toward the company and brand
• Always be safety conscious both on the job and while driving.
• Participate actively in all training exercises, morning meetings.
• Live the Core Values in every interaction
• Other duties as assigned

Requirements

Minimum Qualifications

• High school diploma/GED required
• Associate degree preferred but not required
• Maintain a clear driving record
• Experience in Water Restoration preferred
• IICRC Certification Preferred
• Self-starter, reliable, flexibility with hours
• Strong customer service skills
• Tech savvy and proficient in using an I-Pad and Service Titan Preferred
• Must pass random drug testing
• Understanding of the current regulations within the field
• Excellent interpersonal communication skills on a technical level
• Able to work both independently and as part of a team
• General knowledge of power tools and techniques for care and safe use

Physical Demands and Work Environment

Physical Demands:

• Climbing up and down on ladders and equipment
• Heavy lifting required (50-75) pounds, ladder work and tight space work required from time to time
• Ability to pick-up a minimum of 25 pounds consistently and carry up to 250 feet unassisted
• Operate handheld power tools
• Wear personal protective equipment
• Ability to work more than 40 hours per work week as needed

Working Environment:

• Work both indoors and outdoors
• Would be exposed to very hot or very cold temperatures
• Will be in proximity to hazardous conditions, equipment, and situations
• Wear safety attire, such as goggles or other protective clothing
• Could be exposed to sounds and noise levels that are uncomfortable and distracting
• Will be exposed to very bright or inadequate lighting conditions
• Ability to climb ladders and work from roofs and scaffolding
• Will work around exposed contaminants
• Must be able to work in cramped work places, such as crawl spaces under floors.

Desired Skills and Experience

If you can achieve the above and you find it fun and challenging - you have just the right amount.

If you want to be part of something bigger than just a job - make this career move and find exactly what you're looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Wilson by visiting

https://www.wilsonplumbingandheating.com/

Equal Opportunity Employer

Salary Description

$18-$20 per hour