.. from clients; Document interactions in case management systems; Update clients on ongoing resolutions; Directly resolve client inquiries using established methods and escalate to other departments when necessary; Provide valuable input to improve processes and contribute to enhancing the overall customer .. read more
Full-time, 80 hours per pay period
Monday-Friday 8:00am-5:00pm
Candidates for this position need to live within 100 miles o f Mankato. It is required to be onsite in Mankato then possible hybrid (onsite and remote) after training is completed and competency is up to standard.
The RN telephone nurse will handle phone calls from patients who are seeking medical information and/or medical attention. They will direct patients to schedule appointments as the patient's condition requires, answer questions, and provide health education. If a call warrants a triage, the caller's stated symptoms will be assessed to determine the appropriate level of care required to safely meet the patient's medical needs. (Emergent, urgent, non-urgent, or home care status) When appropriate, provide home-care instructions using the approved, written guidelines as well as approved reference material provided. They will monitor desktops for those providers who are out of the office for the day and triage as needed. They may also initiate electronic prescription refills and initiate labs and/or follow up visits that are required for monitoring and adhering to medications.
Employment is contingent on successful completion of drug screening, health assessment, and background check.
Benefits:
Mankato Clinic is proud to offer our employees work/life balance, with schedules falling generally between the hours of 8am - 5pm, Monday - Friday.
All employees scheduled 60-80 hours per pay period are eligible for full benefits.
- Health Insurance - all care received at the Mankato Clinic for employees and family members on the plan is covered at 100% after a $25 copay.
- Dental Insurance
- Paid Time Off as well as Extended Leave Time
- Paid Holidays
- Life Insurance/AD&D provided by Mankato Clinic
- Generous 401(k)/Profit Sharing Plan
- Education Assistance and Scholarship opportunities
- Employee Success Sharing Bonus Program
- Volunteer Program that supports the non-profits that matter to you!
- Wellness Program
- Employee Appreciation Events
Visit to view all benefits.
About Us
Patients are at the heart of all we do at the Mankato Clinic. We respect our patients and each other. And we work together as a team to provide compassionate, high-quality care and an awesome patient experience.
The Mankato Clinic is locally owned by our physicians who are committed to the health of this region. We offer primary and specialty care with more than 175 providers and nearly 700 employees located across 11 sites in 4 communities, including Mankato, North Mankato, St. Peter, and Mapleton. We value each and every member of our staff, empower employees to make decisions and promote honest and open communication.
We believe diversity builds a stronger community where all people can thrive. Mankato Clinic promotes an inclusive environment where people feel they belong.
We are an Equal Opportunity Employer and select individuals best matched for the job based upon job-related qualifications regardless of age, race, gender, color, religion, creed, sexual orientation, disability, veteran status, national origin, marital status, familial status, status with regard to public assistance, or any other status or characteristic protected by law.