.. address concerns in a friendly and empathetic manner; Forward calls as necessary to alternate billing departments; Determine resolutions to customer issues while adhering to client rules and expectations; Follow through with all requests, which may require calling alternate parties, emailing or faxing .. read more
[Customer Support / Fully Remote] - Anywhere in U.S. / Up to $60K per year / Medical + Dental Benefits - As a Customer Service Rep you'll: Handle inbound requests from users and customers via phone, email, live chat, SMS and social media; Provide potential customers with legal information so that they can make an informed decision as to how they want to handle their legal issue; Work with, and support, attorneys across the country; Perform various clerical and data entry duties; Deal with escalations and unforeseen situations as they come up; Familiarize yourself with the laws in each Hire >>
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