Customer Service - Confirmations Specialist

Customer Service - Confirmations Specialist Hicksville, NY Apply for this job Customer Service - Confirmations Specialist Compensation: $17-$19 pr/hr Job Type: Hybrid, part- time, 4 week days and 1 weekend day from home. 4p-8:30p weekdays and 9am-5pm one day per weekend. NY State Solar sells, designs, and builds quality solar systems. Our focus is to provide an outstanding customer experience and deliver a high quality PV system. Dedicated to helping New York become economically and environmentally sustainable A Customer Service - Confirmations Specialist will work on our Confirmations Team along with our sales team to manage calendars, communicate with customers, and confirm appointments to delivering a great customer experience. Customer Service - Confirmations Specialist Duties & Responsibilities: Interact with customers over the phone and written channels Respond to queries related to products and services Handle and resolve complaints in accord with established policies and procedures Any additional duties that are necessary due to the evolving needs of the business Qualifications: Previous experience in customer service or a related field. Excellent communication and interpersonal skills. Ability to work independently and as part of a team in a fast-paced environment. Proficiency in Microsoft Office Suite and Salesforce is a plus. Benefits: Medical, vision & dental Insurance Flexible Spending Account (FSA) 401(K) with up to 6% match Paid Training Paid time off (vacation, sick, bereavement, etc.) Company paid disability insurance Growth potential for committed individuals Apply for this job