Customer Support Rep (MN based)

Job Duties/Description:</strong> <br> <ul> <li>Handle approximately 20 calls per day; must be comfortable with being on the phone all day.</li> <li>Answer basic questions regarding blue tooth connectivity products.</li> <li>Connect consumers with authorized providers.</li> <li>Offer solutions, support, and assistance to consumer requests, inquiries, problems, and complaints in a professional manner.</li> <li>Maintain call logs and detailed reports in multiple systems.</li> <li>Handle consumer calls and emails to create a positive experience, fostering confidence in our brands.</li> <li>Enter notes for each consumer interaction into contact management software.</li> <li>Promote our products and services.</li> <li>Collect and relay potential trends, problems, and suggestions for improvement to Supervisor.</li> <li>Perform miscellaneous tasks/projects as directed by the Supervisor.</li></ul>Requirements:</strong> <br> <ul> <li>Minimum high school diploma or GED required.</li> <li>Must be tech-savvy.</li> <li>Excellent oral and written communication skills required. Must speak and write clearly and professionally.</li> <li>1-2 years of customer service experience preferred.</li> <li>Experience with Bluetooth and mobile devices preferred.</li> <li>Patience working with users who may be new to technology.</li> <li>Genuine interest and desire to help people.</li> <li>Ability to organize and prioritize work in a fast-paced environment.</li> <li>Ability to work both independently and as part of a team.</li> <li>Working knowledge of Microsoft Word, Excel, and Outlook.</li></ul> <br>All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.<img src="https://counter.adcourier.com/YmJnZW5lcmljLjY0MTI2LjEyNTI0QHJvdGhzdGFmZmluZ2NvbXAuYXBsaXRyYWsuY29t.gif">