Customer Service Supervisor

ProAmpac is currently seeking an Account Coordinator in the Rochester, NY facility. We are looking to grow our team with someone who loves to work with people ! If you are interested in providing clients with elite service and enjoy working on a team, then this is the position for you. This position offers a flexible schedule and possibility to work remotely as needed .

People and safety are ProAmpac's top priority. The environment is a clean, regulated facility where you will be part of a growing team and on the cutting edge with the addition of a new Collaboration and Innovation Center on campus. Job responsibilities include:

• Manage all aspects of the customer relationship including order communication, monitoring the order cycle from development to shipment, proactive forecasting and planning, soliciting new and repeat business opportunities for assigned customers.
• Be central point of contact for assigned customers for both internal and external questions.
• Respond to customer inquiries either written or verbal in a timely manner including pricing, delivery, quality issues; ensuring documentation of all conversations.
• Enter sales orders into ERP and confirm delivery dates to customers.
• Provide product knowledge to customers within the realm of training provided.
• Investigate billing and shipment discrepancies.
• Maintain customer data and update as needed.
• Expedite orders with planning and shipping as needed
• Create and distribute weekly and monthly reports (customer open order reports, internal monthly reports, etc.)
• Update PO delivery dates as requested.
• Send invoices to customers
• Report food safety concerns
• Seek out opportunities to improve customer relations with the goal of continuous improvement for ProAmpac Rochester.
• Food Safety – Maintain a focus on food safety at all times, as outlined in our GMP policy under the guidance of SQF requirements.
• Comply with all company policies, and all quality, environmental, health and safety policies as well as any regulatory or statutory requirements related to the position.

• 1-2 years customer service experience
• Ability to effectively manage customer relationships, promptly respond to inquiries, ensure expectations are kept and managed.
• Successfully manage a client base with competitive strengths, strategic planning and strong time-management skills.
• Excellent verbal and written communication skills required.
• Experience with an ERP system a plus
• Ability to work well with others in a team environment.