DoD SkillBridge - FTI IT Customer Service Representative (JP6334)

Job Description
DoD SkillBridge Internship:FTI IT Customer Service Representative

Host Company: Altimeter Solutions

SkillBridge Provider: Vets2PM

Location: Melbourne, FL

Requirement: Must be active-duty U.S. military service member who qualifies for participation in the DoD SkillBridge Program. Must be willing to live/work in the location above. This is not a remote/telework opportunity.

To apply:

1. Go to https://vets2pm.com/skillbridge/ and apply for interest in our program (this is required)

2. Return to this posting and 'Apply'

About Altimeter Solutions

Altimeter Solutions, LLC (Altimeter), is a technical consulting firm that specializes in providing it's clients the highest quality analytical/technical consultative services possible. Altimeter's mission is to provide clients with proven professional solutions/services that represent the uppermost levels of industry technical competencies and value.
Altimeter Solutions holds a Top Secret facility clearance, and places contract and permanent technical resources with prime vendors for the DoD and other Federal government branches nationwide.

Company Website: http://www.altimetersolutions.com/

Internship/Job Description:

• We are looking for a Customer Service Representative (CSR) who will support a large nationwide customer.
• This individual will be a key member of the Network Operations Control Center (NOCC), and they will closely support the geographically dispersed network and team located throughout North America.
• The CSR will be responsible for handling Inbound and Outbound Calls, Email, and an Incident Management Queue in support of a mission-critical program.
• The ideal candidate will have excellent communication and customer service skills, be detail oriented and be able to remain calm during urgent and sometimes stressful situations.
• Clearly and effectively share information using oral and written communication skills.
• Excellent Customer Service skills.
• Accurate typing skills.
• Ability to follow standard procedures.
• Prioritize tasks according to urgency and importance.
• Ability to work in a fast paced, team environment and adapt quickly to new procedures and changing situations.
• Position requires strong attention to detail and adherence to policies and procedures.
• Ability to log detailed notes regarding communications between responsible parties regarding requests.
• Help train new team members as needed.

Must Haves:

• High School Diploma or equivalent and a minimum of 6 years of prior relevant experience. Will consider experience in lieu of a degree. 5 years of customer service experience.
• Experience with Office Applications (Outlook, Excel).

Nice to Haves:

• Associate Degree with a minimum of 2 years of prior related experience.
• Experience with Remedy Incident Management System (or equivalent) preferred but not required.
• Technical and/or Networking background preferred but not required.

[ NOTE: Because this is a SkillBridge Internship, it is understood that no single candidate will have equal expertise in all the areas of responsibility listed. Successful candidates will possess a compelling combination of many of them and the self-awareness and wisdom to leverage existing and/or new resources in the area(s) where they lack personal mastery.]

Vets2PM Provides:

• Mentorship and guidance via weekly SkillBridge Intern Zoom Meetings.
• PM Fundamentals course, Resume writing, LinkedIn optimization, and interview skills course.
• Other free resources, including an electronic copy of 'How to Speak Civilian Fluently'.

Other:

Not all internships include certification training by Vets2PM, as many host companies include their own internship-focused training instead. If selected for an internship with Vets2PM please read your approval email, letter, and training plan to be sure you understand what is included in your internship.