Customer Service Representative

Job Description Job Description Benefits:

• 401(k)
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Tuition assistance

About the Role:
We are looking for an in office experienced Customer Service Representative to join our team at Bath Flip in Londonderry, NH. The Customer Service Representative is responsible for providing professional and prompt in-person, telephone and email service to our clients.As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service, follow-up and support.

Hours:
Mon - Fri 8am - 5pm (Occassional weekend remote support)

Responsibilities:

• Answer incoming customer inquiries via phone, email, and chat
• Assist customers with product information, orders, and returns
• Resolve customer complaints and issues in a professional and timely manner
• Process orders and payments accurately
• Update customers on pending requests
• Scheduling of jobs and service requests
• Take customer payments and update in billing system
• Pulling permits and coordinating site inspections
• Maintain customer records and update information as needed

Requirements:

• Prior customer service experience preferred
• This is a fast paced, high energy retail sales environment where you will work as an integral team member to meet goals and deliver the best customer service.
• The ability to quickly build rapport with customers to understand their needs is essential.
• Ability to make people feel comfortable and give them a wonderful experience
• Excellent communication and interpersonal skills
• Exceptional follow-up skills and task reminders
• Ability to multitask and prioritize in a fast-paced environment
• Proficiency in Microsoft Office and CRM software
• High school diploma or equivalent

About Us:
Bath Flip has been in the business of providing high-quality bathroom products for over 20 years. Our customers love us for our wide selection and exceptional customer service. Our employees love working here because of our supportive and inclusive company culture.