Customer Service Representative with Manufacturing Background

Job Description Job Description Benefits

• Competitive pay and benefits package
• Paid time off
• Opportunities for career advancement and professional development
• Positive work environment with supportive team members
• Comprehensive training program

Job Summary Delta Plows is seeking a Customer Service Representative to join our team in Lawrenceville, GA. This is a full time, permanent position based at our office location. The ideal candidate will be a self-motivated individual with excellent communication skills, proficient in Microsoft Office applications, and have 2-3 years of experience in customer service, preferably within a manufacturing environment.

Requirements

• Team-oriented 
• Self-starter and able to work independently
• Excellent communication skills
• Proficient in Microsoft Office Applications
• 2-3 years’ experience in Customer Service with a manufacturing background 
• Able to work in the office Monday through Friday, 8am to 5pm

Responsibilities 

• Receive inbound calls and emails.
• Order entry.
• Quoting.
• Agile in job duties, and willing to learn new skills (e.g. Invoicing, sales, CAD software and equipment, etc.).
• Assist in pricing projects and data collection projects.
• Respond to customer inquiries to provide both technical and non-technical solutions.
• Resolve complex and unusual requests and problems.
• Analyze customer needs and provide updates to other departments to contribute to customer satisfaction.
• Document all customer interactions. 
• Utilize proprietary software and technology to record and manage activities with customers.

Qualifications

• High school diploma/GED
• Previous experience as a Customer Service Representative or in a similar role is preferred 
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Minimum two years’ experience and a manufacturing discipline
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively

How to apply
If you meet the requirements outlined above and are interested In joining our team as a Customer Service Representative, please submit your resume and cover letter detailing your relevant experience. We look forward to your application.   Join our dynamic team and be a part of a company dedicated to providing exceptional service to our customers. Apply now to become a valued member of Delta Plows.   Delta Plows is an equal opportunity employer. We celebrate diversity and are committed to create an inclusive environment for all employees.

Job Type:   Full Time Pay:   From $40,000.00 to $60,000.00 per year DOE