.. customers' potential needs, and determine appropriate response; Provide comprehensive and accurate responses by consulting available resource material and information; Keep required reference materials up-to-date; Problem solve technical issues and escalate issues as appropriate; Develop a deep understanding .. read more
[Customer Support / Remote] - Anywhere in U.S. / Competitive pay / Health, dental & vision / 401k / PTO - As a Customer Service Rep you'll: Respond to customer support tickets, including answering questions and resolving issues related to existing orders; Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online; Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field; Document issues in Confluence...Hiring Fast >>
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