.. We understand that every candidate is unique, and we work closely with each one to develop a customized plan that meets their specific needs. Consistency : We are devoted to offer dependable recruitment solutions for our candidates, and we are always a phone call away for all their questions or concerns .. read more
Description
Come Join Us - A company that is well established, helps promote creativity and growth.
Who we are - We are growing! Virginia Tile Co . is an industry-leading wholesale distributor of full spectrum residential and commercial tile products. Also providing in selected regions resilient flooring and woodworking products. Founded in 1928 and serving 14+ states.
We celebrate a culture of collaboration, innovation, inspiration, and service.
Design That Shapes Living! Check us out: www.virginiatile.com.
Exciting opportunity - located in Grand Rapids, MI to work as a Customer Service Representative!
Position Summary:
This position is responsible for providing a variety of services and information regarding products, prices, availability, product uses and technical support for customers.
Essential Functions:
Knowledge, Skills and Abilities:
Minimum Qualifications
What's in it for you:
EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
This position is currently accepting applications.
Come Join Us - A company that is well established, helps promote creativity and growth.
Who we are - We are growing! Virginia Tile Co . is an industry-leading wholesale distributor of full spectrum residential and commercial tile products. Also providing in selected regions resilient flooring and woodworking products. Founded in 1928 and serving 14+ states.
We celebrate a culture of collaboration, innovation, inspiration, and service.
Design That Shapes Living! Check us out: www.virginiatile.com.
Exciting opportunity - located in Grand Rapids, MI to work as a Customer Service Representative!
Position Summary:
This position is responsible for providing a variety of services and information regarding products, prices, availability, product uses and technical support for customers.
Essential Functions:
- Comprehend customer needs (via conversation, architectural drawings, and written specifications) and recommend a product configuration to meet those requirements
- Provide pricing, quotes, product information, literature, samples, and support for customers
- Process orders
- Arrange deliveries
- Process product returns
- Confirm customer information
- Identify and close additional purchases of products and services
- Respond to requests from customers for information
- Engage in technical discussions with customers
- Promote solutions and services
- Resolve customer complaints
- Remain knowledgeable and up-to-date on product changes and developments
- Answer questions about warranties or terms of sale
- Inform customer of deals and promotions
- Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience
- Work with customer service manager to ensure proper customer service is being delivered
- Work as inside liaison to outside sales team including identifying and communicating candidates for future business relationships
- Implement suggestions based on customer feedback (e.g. product enhancements, web site improvements)
- Perform other related duties as assigned
Knowledge, Skills and Abilities:
- Proficient in MS Office, specifically Excel, Word and Outlook
- Excellent written and oral communication skills
- Excellent customer relationship skills
- Able to perform basic mathematical calculations
- Self-motivated, with high energy and an engaging level of enthusiasm
- Organized with an ability to know reseller activities and status on an ongoing basi
- Ability to read and interpret documents such as procedure manuals, work instructions, software manuals
- Strong problem identification and resolution skills
- Able to build and maintain lasting relationships with customers
- High level of integrity and work ethic
Minimum Qualifications
- High school diploma or General Education Degree (GED)
- 2-3 years of direct work experience in sales or tele-sales capacity
- Strong knowledge of retail and/or wholesale sales principles, methods, practices, and techniques
- Prior experience with the general public (customers) is a plus
What's in it for you:
- Multiple, affordable Medical Insurance Plans (PPO & HSA)
- Dental
- Vision
- Optional Life Insurance, Short Term, and Long-Term Disability Insurance
- Optional Pet Insurance
- Employee and friend discount on Tile Products
- 401(k) Plan with 3% company match
- Generous PTO, Sick and Paid Holiday policies
- Free Employee Assistance Program
- Positive & friendly work environment where employees are acknowledged and rewarded for their great work
EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
This position is currently accepting applications.