Senior Business Analyst (Hybrid/Richmond, VA)

The Senior Business Analyst will help Business Leaders analyze business needs, develop business cases, and elicit, prioritize and assess business requirements for complex enterprise projects and programs.

Position Accountabilities

• Works closely with business leaders to understand business strategies and help translate to action.
• Responsible for the development of Business Cases, which:
  
  • Clearly articulate the problem or opportunity that the business cases address
  • Provides supporting analysis of the situation and an assessment of options
  • Identifies the recommendations with clearly defined benefits, costs, financial analysis, and documented assumptions
  
  
  
  
• Drives alignment between stakeholders in the development of acceptance criteria and the plan to assess realization of benefits from proposed changes.
• Collaborates with stakeholders to identify business needs, gather, analyze and document requirements for implementation which drive operational efficiency, customer satisfaction and profitability.
• Clearly define actionable requirements for project teams to help them deliver results, while displaying an understanding of iterative delivery.
• Leverage customer insights and teammate feedback to inform requirement development and prioritization.
• Applies impeccable written and oral communication skills, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiating skills.
• Works across all levels of the organization, from Executives to project team members to ensure strategic alignment.

Organizational Relationship

This position reports to the Head of Business Transformation or Director, Enterprise Project Management within the Business Transformation Office within Enterprise Operations.

Position Qualifications

Education Requirements

• A minimum bachelor's degree or equivalent military experience
• 10+ years Banking experience, with experience in various business units
• At least 5 years of experience in analysis
• Prefer experience in consulting

Knowledge & Skills

• Banking Subject Matter Expertise (Consumer, Wholesale, Wealth, etc.) and knowledgeable of Banking Regulations
• Stays abreast of current industry trends and new technology through professional associations, trade journals, networking, and associated training and seminars
• Experience with strategy development and implementation, including compliance with key bank policies.
• Experience developing business cases, including quantitative and qualitative components (NPV analysis, etc.)
• Experience creating business requirements documentation and user stories
• Vendor proposal and analysis
• Experience with Root Cause identification, gap analysis, and SWOT Analysis practices
• Requirement traceability
• Excellent written communication and verbal presentation skills
• Self-motivated, quick and assertive
• Strong time management skills and ability to meet deadlines
• Extremely detailed oriented and organized
• Exceptional time management skills
• Cool, calm, collected and collaborative, working well under pressure and comfortable with change and complexity in dynamic environments
• Can shift between the "big picture" and the small-but-crucial details, knowing when to concentrate on each
• Proficient in MS Office applications and Visio
• Experience using project management software

Salary offered will be based on several factors including but not limited to education, work experience, certifications, etc. This position is also eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit sharing bonus program. General information on our comprehensive benefits package can be found by visiting

We are proud to be an EEO/AA employer, Minority/Female/Disability/Veteran. We maintain a drug-free workplace.