Product Support Representative

Are you looking for a company that develops and encourages its employees to grow, has great benefits, and has an amazing culture where everyone "works hard and plays hard" together? If you are self-motivated, and thrive in a fast-paced, team-oriented environment, apply today!
Commitment. Creativity. Openness. These are our common shared values. At Schleuniger we focus on innovative ideas, intensive commitment, and unreserved open-mindedness toward people, new technologies, and solutions. We encourage and challenge our employees to be their best selves, work to their highest potential, and have fun while they do it.
Our Manchester, NH location has an onsite fitness room, wellness room, complimentary snacks and drinks, a cafeteria with a full kitchen and ping pong table, company-sponsored lunches and events, dog days, and more. Come join the fun and be part of a great team!
Our comprehensive benefits package includes:
Health | Dental | 401(K) Plan with 100% company match up to 7% of salary | Wellness and Vision Reimbursements | Tuition Reimbursement | Sales Bonus Program | 11 holidays | Paid Leave | Flexible Spending Accounts | Life Insurance | Short and Long-Term Disability Insurance
Product Support Representative - Manchester, NH
As a Product Support Representative, you will provide technical support for Schleuniger machines to customers, Sales Representatives, and internal personnel with the primary objective of ensuring customer satisfaction and increasing sales.
This position is full-time, Monday-Friday, 8 am to 5 pm, working in the office at our Manchester, NH location.
Main responsibilities :

• Process customer wire samples and provide technical reports and machine recommendations.
• Provide pre- and post-sales telephone support to customers, representatives and personnel, including machine selection and application review, set-up, programming, and troubleshooting machines.
• Provide product training, both internal and off-site, to customers, representatives, and internal personnel.
• Provide services at customer sites for higher-level systems, including sales support, equipment maintenance, 3rd party vendor support, installation, and training.
• Handles and monitors support cases in Salesforce.

What you bring to the table:

• 2-year technical degree and 3 years of related experience required (or equivalent combination of education and experience).
• Strong Technical aptitude required (mechanical and electrical).
• Strong verbal and written communication skills required.
• Travel required - approximately 35%, ability to travel internationally if needed.
• Must be Team-oriented with the ability to multi-task.
• Computer literacy required. MS Office (Outlook, Excel, etc.)
• Valid Driver's License and Passport required

We recruit and hire individuals that add to our success - by seeking employees who are team-oriented, self-motivated, and have great personalities. If you are eager to work in a team environment with a strong desire to succeed, we'd like to meet you.
EOE/Veterans/Disabled employer
If you need an accommodation to apply, please contact HR at 603-668-8117.