Customer Service Representative

  • Minnesota
  • Azusa Pacific University
CALIBRE Systems Inc., an employee-owned Management Consulting and Digital Transformation company, is looking for a Transition Assistance Program Site Lead to support our client at Hanscom AFB, MA.

Conduct transition activities in support of the VA. Transition support includes conducting standardized VA Benefits and Services Briefings, one-on-one engagements, pre-separation counseling support, military life cycle (MLC) events, Capstone events, and warm-handover support.

Executes staffing, event management and logistics activities at assigned installation; ensures integrated and proactive communications, quality management and risk management practices. Responsibilities may include:

Operational deployment activities for staff at assigned installation

Executing non-event Activities at assigned installation

Travel management activities for staff at assigned installation

Developing coverage model for assigned installation

Schedule field staff training at assigned installation

Execute order review and inventory management activities at assigned installation

Participate in weekly leadership teleconferences/virtual meetings

Lead weekly Site Lead meetings with staff and other installation points of contact

Inform installation staff about new policies, procedures and operational guidance

Execute quality management activities at assigned installation

Execute risk and issue management activities at assigned installation

Deliver onsite activities and execute post-event data collection activities

Required Skills

Understand and apply adult learning theories

Understanding of VA benefits programs

Understanding of transitioning Service member populations

Experience using Microsoft Office suite of tools

Strong customer management and support skills

Required Experience

Bachelor’s degree or 5 – 7 years’ equivalent work/military experience

Preferred emphasis in Training, Education, Career Counseling, or HR

Appropriate certifications

Preferred Skills:

Experience delivering briefings to live audiences

Knowledge of the military and experience working with military clients

Understanding of current veteran issues and challenges pre- and post- transition

Qualifications:

Understand and apply adult learning theories

Understanding of VA benefits programs

Understanding of transitioning Service member populations

Experience using Microsoft Office suite of tools

Strong customer management and support skills