Customer Service Coordinator

Job Description Job Description

JOB SUMMARY:

AXIS Automation is looking for a Customer Service Coordinator to work directly with the Director of Customer Service. The right individual will have strong multi-tasking skills, handling a wide variety of tasks with precision and efficiency with strong focus on customer service.

The ideal candidate wants to help to their colleagues and AXIS’ customers. They will be creative when asked to find solutions, and work diligently to deliver the best possible customer experience – both internally and externally.

Working in the sales and marketing department means that all team members must be flexible and adapt to changing priorities as AXIS responds to our customers. The right individual will have strong organizational and time management skills, communicate effectively both verbally and in writing, be proficient with Microsoft Office products, and work collaboratively with the sales and marketing team as well as other departments.

As part of a growing company the individual will have the opportunity to make a positive impact on the organization and their input will be encouraged as we look to continuously improve. In return, the company offers opportunities for professional development and advancement.

ACCOUNTABILITY:

• Provide administrative support to Customer Service and Sales 
• Answer customer inquiries regarding their account or product offerings
• Maintain, track and analyze information from CRM and ERP databases
• Coordinate customer and technician visits and travel
• Collaborate with team members from other departments to optimize sales

ADDITIONAL ROLES AND RESPONSIBILITIES:

• Create and maintain departmental forms and other document templates as necessary
• Organize and maintain electronic and paper file systems
• Organize customer visits
• Enter and monitor customer orders
• Receive guests, answers telephone calls and tactfully handle inquiries
• Schedule calendar meetings and appointments prioritizing and negotiating to accommodate changing priorities
• Manage marketing and promotional supplies
• Update records, forms, reports, databases and spreadsheets
• Conduct company and industry-related research
• Work within a team on special projects
• Coordinate travel and expense reports
• Other duties as assigned

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

• Associate’s Degree in Business Administration or related field
• 2-5 years related work experience
• Proficiency in Microsoft Office programs, databases and Internet
• Strong verbal and written communication skills
• Attention to detail and deadlines are essential
• Flexibility and desire to contribute when and where needed
• Excellent organizational skills
• Capable of prioritizing work in a fast-paced environment

DESIRED BUT NOT REQUIRED:

• Bachelor’s Degree
• Experience in a manufacturing environment
• Fluency in Spanish preferred but not required

PHYSICAL REQUIREMENT:

• Working conditions are normal for an office environment
• Ability to sit, stand and work at a computer for long periods of time

Company Description AXIS Automation is a global leader in the design and manufacture of fully automated decorating and finishing systems for bakeries around the world. Our innovative topping, filling, icing, and depositing solutions have been at the forefront of the baking and snack food industries since 1984. Our early exploration into automated food processing equipment primarily involved dry ingredient depositing, which resulted in the development of the industry-leading AXIS Topper. Today, our repertoire has expanded to include moist topping dispensers, batter depositors, injectors, glazers, coating drums, and much more.
All of our equipment is manufactured at our facility in Hartland, WI. Our drive is to find the perfect solution for each unique application so that our customers can produce their highest quality product with greater ease and efficiency. We approach every project with a dedication to quality and innovation, helping our customers to streamline their baking processes with reliable, accurate systems that reduce labor and waste.

For more information on what we do, visit https://axisautomation.com/ Company Description AXIS Automation is a global leader in the design and manufacture of fully automated decorating and finishing systems for bakeries around the world. Our innovative topping, filling, icing, and depositing solutions have been at the forefront of the baking and snack food industries since 1984. Our early exploration into automated food processing equipment primarily involved dry ingredient depositing, which resulted in the development of the industry-leading AXIS Topper. Today, our repertoire has expanded to include moist topping dispensers, batter depositors, injectors, glazers, coating drums, and much more.\r\nAll of our equipment is manufactured at our facility in Hartland, WI. Our drive is to find the perfect solution for each unique application so that our customers can produce their highest quality product with greater ease and efficiency. We approach every project with a dedication to quality and innovation, helping our customers to streamline their baking processes with reliable, accurate systems that reduce labor and waste.\r\n\r\nFor more information on what we do, visit https://axisautomation.com/