.. - where you receive respect from your superiors and co-workers as well as the patients you treat. You want to be challenged by your job without being overwhelmed by it. You want to play an instrumental role in helping a patient recover, sometimes against strong odds, and go home. What you want is Kindred .. read more
Join us in pioneering breakthroughs in healthcare. or everyone. Everywhere. Sustainably. <br> <br> Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. <br> <br>Apply now for the position of <strong>Customer Relationship Engineer</strong>. The CRM engineer position focuses on all aspects of Siemens Healthineers Customer Services CRM offerings. It is intended to build confidence and make our customers' jobs simpler and easier to do while providing them with value propositions in their own institutions. The CRM Engineer will proactively be the "voice of the customer" in driving our business forward. The CRM Engineer will coordinate activities to work closely with the service CRM function to support the regions and countries for POC. Including support in rolling out service revenue tools. Will support programs to increase customer satisfaction and lead the dissemination of the most complex product knowledge. Will design recommendations of the most complex product needs of the customer to product design group. Leads coordination for new product introductions as they relate to product support. <br> <br> <strong> Your role: </strong> <br> <br> <ul> <li> Supports the expansion of existing portfolio of POC Service Offerings and if needed creates new service plans that help drive incremental revenue. </li> <li> Work with country CS CRM team members to help create local service marketing programs that help achieve defined revenue goals </li> <li> Communicates Service Marketing Strategies Globally using established To-The-Point distribution infrastructure </li> <li> Monitor and support the drive of NPS satisfaction for POC </li> <li> Become the focal point and collect "voice of the customer information" from several sources (e.g. direct communications with customers, customer surveys, industry reports, Sales & Marketing colleagues, etc.) </li> <li> Supports revenue generation opportunities for POC </li> <li> Establish warranty costs and pricing for service contracts </li> <li> Create service sales enablement collateral for new product offerings </li> <li> Maximize Contract Capture Rate (CCR%) for all product lines </li> <li> Displays original thinking in applying principles, theories, and concepts on a wide range of problems. </li></ul> <br> <strong> <br> </strong> <br> <br> <strong> Your expertise: </strong> <br> <ul> <li> BS/BA in related discipline or advanced degree, where required, or equivalent combination of education and experience. Certification may be required in some areas. </li> <li> Demonstrates knowledge in field of specialization or multiple disciplines to the successful completion of complex assignments </li> <li> Successfully services as point of source of technical/scientific knowledge for area of expertise. </li> <li> Demonstrates comprehensive knowledge of organizations business practices and issues faced and contributes to problem resolution of those issues </li></ul> Siemens offers a variety of health and wellness benefits to employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html . The pay range for this position is $64,000- $88,000 and the annual incentive target is 5% of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications and premium geographic location. <br> <br> <strong> Who we are: </strong> <br> We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways. <br> <br> <strong> How we work: </strong> <br> When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site at Careers - Siemens Healthineers USA (siemens-healthineers.com) <br> <br> <strong> Beware of Job Scams </strong> <br> Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers Career Site . <br> <br> "Successful candidate must be able to work with controlled technology in accordance with US export control law." "It is Siemens Healthineers' policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations." <br> <br>As an equal opportunity employer, we welcome applications from individuals with disabilities. <br> <br> We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. Please create a profile within our talent community and subscribe to personalized job alert that will keep you posted about new opportunities. <br> <br> <strong> To all recruitment agencies : </strong> <br> <br> Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated. <br> <br> <b>Equal Employment Opportunity Statement</b> <br>Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.<br> <br> <b>Reasonable Accommodations</b> <br>If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accomodation for disablity form If you're unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status. <br> <br> <b>EEO is the Law</b> <br>Applicants and employees are protected under Federal law from discrimination. To learn more, Click here .<br> <br> <b>Pay Transparency Non-Discrimination Provision</b> <br>Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here .<br> <br> <b>California Privacy Notice</b> <br>California residents have the right to receive additional notices about their personal information. To learn more, click here .<img src="https://counter.adcourier.com/YmJnZW5lcmljLjIxNzU3LjEyNTI0QHNpZW1lbnNoZWFsdGhjYXJlY29tcC5hcGxpdHJhay5jb20.gif">