Customer Relations Specialist

<p style="margin:0in;margin-bottom:.0001pt;"><strong><span style="font-size:12pt;">We Need Your Next-Level Service Mindset at the </span></strong><span><strong><span style="font-size:12pt;color:#FF0000;">Best in Pests</span></strong></span><strong><span style="font-size:12pt;">.</span></strong></p> <p style="margin:0in;margin-bottom:.0001pt;"></p> <p style="margin:0in;margin-bottom:.0001pt;"><span><span style="font-size:12pt;">As part of the Orkin team, you’ll be critical to helping our customers feel we’ve delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 120 years of protecting homes and businesses.</span></span></p> <p style="margin:0in;margin-bottom:.0001pt;"><span><span style="font-size:12pt;"> </span></span></p> <p style="margin:0in;margin-bottom:.0001pt;"><span><span style="font-size:12pt;">Our <strong>Customer Service Specialist</strong> position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team that’s counting on you. You’ll excel with organizational skills and commitment to accuracy in a fast-paced dynamic environment.</span></span></p> <p style="margin:0in;margin-bottom:.0001pt;"><span><span style="font-size:12pt;"> </span></span></p> <p style="margin:0in;margin-bottom:.0001pt;"><span><span style="font-size:12pt;">You’ll have <strong>more than a job</strong>—you’ll have a <strong>career with growth potential and benefits</strong> that go beyond the basics. This includes full medical, dental and vision coverage for you and your family, competitive pay and a 401(k) program. Not to mention, you’ll receive <strong>opportunities to volunteer and give back</strong>. </span></span><span><span style="font-size:12pt;"> </span></span></p> <p style="margin:0in;margin-bottom:.0001pt;"><span><span style="font-size:12pt;"> </span></span></p> <p style="margin:0in;margin-bottom:.0001pt;"><span><span style="font-size:12pt;">With Orkin’s award-winning training program, you’ll <strong>receive all the tools you need to succeed</strong>. That means no industry experience required to start building your career. Plus, if there’s one thing we know at Orkin, it’s that pests keep coming back, and that makes our industry recession resistant. </span></span><span><span style="font-size:12pt;"> </span></span></p> <p style="margin:0in;margin-bottom:.0001pt;"><span><strong><span style="font-size:12pt;"> </span></strong></span></p> <p style="margin:0in;margin-bottom:.0001pt;"><span><strong><span style="font-size:12pt;">Ready to start a career with staying power? <span style="color:#FF0000;">Apply now!</span></span></strong></span><span><span style="font-size:12pt;color:#FF0000;"> </span></span></p> <p style="margin:0px;"></p> <p style="margin:0px;"></p> <b>Responsibilities</b> <p style="margin-bottom:.0001pt;"><span style="font-size:12pt;">As a <strong>Customer Service Specialist</strong>, you will be a Subject Matter Expert and play a pivotal role in ensuring every customer has an experience that’s the best in pests. You will field incoming requests, schedule service visits and maintain efficient routes that reduce drive time for Orkin Pros. Leading with empathy and a service mindset, you’ll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers.</span></p> <p style="margin-bottom:.0001pt;"><strong><span style="font-size:12pt;"> </span></strong></p> <p style="margin-bottom:.0001pt;"><strong><span style="font-size:12pt;">You will…</span></strong></p> <ul><li><span style="font-size:12pt;">Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.</span></li> <li><span style="font-size:12pt;">Proficiently navigate a Windows-based &amp; Web-based system to track routes and optimize current and future schedules—don’t worry, we will train you!</span></li> <li><span style="font-size:12pt;">Track routes and optimize current and future schedules—don’t worry, we will train you!</span></li> <li><span style="font-size:12pt;">Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate</span></li> <li><span style="font-size:12pt;">Use your sharp listening skills and probing questions to identify the customer’s concern and evaluate their needs</span></li> <li><span style="font-size:12pt;">Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results</span></li> <li><span style="font-size:12pt;">Reschedule unserviced accounts within 24 hours</span></li> <li><span style="font-size:12pt;">Participate in quality assurance processes, programs, and initiatives</span></li> <li><span style="font-size:12pt;">Safeguards customer’s privacy and other proprietary information</span></li> </ul> <p style="margin:0in 46.05pt .0001pt 0in;"><span><span style="font-size:12pt;"> </span></span></p> <p style="margin:0px;"><strong><span style="font-size:12pt;">What type of benefits will you receive? </span></strong></p> <ul><li><span style="font-size:12pt;">Competitive earnings:  </span><span style="font-size:12pt;">$22 per hour to $24 per hour </span></li> <li><span style="font-size:12pt;">Comprehensive benefits package including medical, dental, vision, maternity, &amp; life Insurance</span></li> <li><span style="font-size:12pt;">401(k) plan with company match, employee stock purchase plan</span></li> <li><span style="font-size:12pt;">Paid vacation, holidays, and sick leave</span></li> <li><span style="font-size:12pt;">Employee discounts, tuition reimbursement, dependent scholarship awards</span></li> <li><span style="font-size:12pt;">Industry leading, quality, comprehensive training program</span></li> </ul> <p style="margin:0px;"><strong><span style="font-size:12pt;">Why should you choose Orkin? </span></strong></p> <ul><li><span style="font-size:12pt;">Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers</span></li> <li><span style="font-size:12pt;">The Pest Management Industry is growing – and is a recession resistant line of business</span></li> <li><span style="font-size:12pt;">You have a service-oriented mindset that leads you to build loyalty and trust with clients</span></li> <li><span style="font-size:12pt;">You hold yourself responsible to commitments</span></li> <li><span style="font-size:12pt;">You value being part of a team</span></li> <li><span style="font-size:12pt;">You want to join a company that supports the community</span></li> <li><a href="http://www.orkin.com"><strong><span style="font-size:12pt;">Orkin</span></strong></a> <span style="font-size:12pt;">is financially stable and growing as the largest subsidiary of </span><a href="http://www.rollins.com/"><strong><span style="font-size:12pt;">Rollins, </span></strong><span style="font-size:12pt;">, </span></a><span style="font-size:12pt;">(NYSE: ROL), headquartered in Atlanta, GA</span></li> </ul> <p style="margin-top:3pt;"><strong><em><span style="font-size:12pt;color:#FF0000;">Are you ready to join the Best in Pests? </span></em></strong></p> <b>Qualifications</b> <p style="margin:0px;"><strong><span style="font-size:12pt;">What do you need to be successful? </span></strong></p> <ul><li><strong><span style="font-size:12pt;">Previous experience in </span></strong><span><span><strong><span style="font-size:12pt;">Customer Service or Sales</span></strong></span></span><strong><span style="font-size:12pt;"> preferred </span></strong></li> <li><span style="font-size:12pt;">High School Diploma or equivalent required</span></li> <li><span style="font-size:12pt;">Ability to pass a drug screen and background check is required</span></li> <li><span style="font-size:12pt;">Excellent interpersonal and communication skills</span></li> <li><span style="font-size:12pt;">Basic computer skills in various software and web-based applications</span></li> <li><span style="font-size:12pt;">Proficient in Microsoft Office</span></li> <li><span style="font-size:12pt;">Strong attention to detail and follow through</span></li> <li><span style="font-size:12pt;">Demonstrated ability to prioritize tasks and manage time efficiently</span></li> </ul> <p style="margin-bottom:.0001pt;"><strong><span style="font-size:12pt;">What will my work environment be like? </span></strong></p> <p style="margin-bottom:.0001pt;"><strong><span style="font-size:12pt;"> </span></strong></p> <p style="margin-bottom:.0001pt;"><span style="font-size:12pt;color:#000000;">Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:</span></p> <ul><li><span style="font-size:12pt;">Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time.  </span></li> <li style="margin-bottom:.0001pt;"><span style="color:#000000;font-size:12pt;">Be able to regularly lift and/or move up to 25 pounds.</span></li> </ul> <p style="margin:0px;"><em><span style="font-size:12pt;">Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer</span></em></p> <img src="https://ars2.equest.com/? response_id=c416a79f5b83b6ae7fbc91cd0b342753&view" alt=" " width="1" height="1"/>