.. prescribed scripts to guide callers through form submissions; Identify and resolve customer issues accurately and efficiently; Provide high quality responses to customer inquiries and needs; Build sustainable relationships with customers through professional communication; Keep detailed records of customer .. read more
[Customer Service / Remote] - Anywhere in U.S. / Competitive pay / Fully paid health, dental, and vision / 401k / PTO / Unlimited wine - As a Custom Experience Concierge you'll: Help Members use Dry Farm Wines's technology platform to get more of their favorite wines; Curate wine selections based on taste, preconception, and nostalgia; Ensure every customer feels heard by getting them a quick response to any questions they have; Pick up the phone and talk to customers, listening to them and letting them know you care; Work with the rest of the Custom Experience team on compiling insights and data driven reports that inform future buying decisions...Hiring Fast >>
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