CRM Administrator | OVG Austin Office

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Overview
The CRM Administrator will be responsible for managing and optimizing our Salesforce Customer Relationship Management (CRM) system across multiple Oak View Group venues, ensuring its reliability and performance for the Premium Sales & Service teams. This role involves advanced configuration, customization, and maintenance of the Salesforce CRM platform to ensure it supports the organization's sales, marketing, and customer service goals. The ideal candidate will have extensive experience with CRM systems, a deep understanding of business processes, and the technical expertise to enhance CRM functionality.
This position will support the OVG Premium team in all aspects of selling and servicing premium seating at multiple Oak View Group venues. This role will work closely with other departments and is a Monday - Friday in-person role based out of the Oak View Group office in Austin, TX.
This role will pay a salary of $125,000 to $135,000.
Benefits for FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).
This position will remain open until Sept 30, 2024
Responsibilities

• Oversee all aspects of Salesforce CRM software including user and license management, new user setup/deactivation, roles, profiles, permissions, and public groups for Premium Sales
• Build and maintain custom objects, fields, layouts, validation rules, triggers, flows, etc. to improve the sales and customer relationship management processes
• Create, manage, and execute CRM data management and hygiene standards and practices across multiple OVG venues
• Optimize CRM integrations and processes to improve user efficiency and data quality
• Coordinate and manage lead and campaign distribution across multiple sales teams and venues
• Develop and implement custom dashboards and reports to provide insights into customer behavior, sales performance, and other key metrics to support OVG Premium leadership and team members
• Assist in the development of business intelligence solutions to support decision-making
• Support analyst and coordinator projects
• Conduct ongoing user training sessions and support at multiple OVG venues
• Create training materials for Salesforce users
• Monitor system health and security and perform regular system audits
• Support ticketing, invoicing, and contract integrations through Salesforce
• Work with Salesforce vendors to optimize integrations, resolve issues, troubleshoot support-related items, implement updates, and leverage new features
• Import, export, and manipulate data as needed
• Complete other duties as assigned

Qualifications
Required Skills:

• Proactive attitude to platform enhancements
• Scale best practice solutions to team members across multiple venues
• Detail-oriented and organized, with the ability to manage and prioritize multiple priorities and deadlines
• Strong analytical and problem-solving skills with the ability to interpret complex data sets
• Ability to translate business requirements into technical solutions
• Excellent communication skills with the ability to present findings and recommendations to diverse stakeholders
• Excellent data management skills, including data imports/exports and data quality management
• Available and responsive to questions
• Communicate effectively with stakeholders at all levels
• Active within the Salesforce community

Education and Experience:

• Bachelor's degree in Information Technology, Business Administration, or a related field (Master's degree preferred)
• Certified Salesforce Administrator preferred
• Minimum 5+ years of experience in CRM administration, preferably with Salesforce
• Strong understanding of CRM best practices and sales processes
• Proficiency in CRM customization, including workflows, scripts, and dashboards
• Experience with CRM integrations and third-party applications
• Experience with database management and SQL
• Familiarity with marketing automation tools
• Knowledge of business intelligence and reporting tools