.. in process/performance improvement activities and initiatives utilizing evidence based practice to maintain and/or improve quality of care and safe patient care systems and processes. * Maintains safe and clean working environment by complying with procedures, rules, and regulations; calling for assistance .. read more
**Customer CARE Manager**
at AMAROK Columbia, South Carolina **Company Information**
Continuously ranked as one of South Carolinas Best Places to Work, AMAROK (formerly known as Electric Guard Dog) is the Nations leader in security industry and ***the*** Ultimate Perimeter Security. Our unique and technically advanced electric fence reliably stops theft and other criminal activity by guarding our customers property and assets 24/7. AMAROK is driven by our companies core values and we strive to facilitate a greater sense of purpose in our career opportunities.
**Job Summary**
The Customer CARE Manager is responsible for overseeing the daily operations of the customer support department and daily activities. Critical tasks include the coaching, development and leadership of the CARE representatives, optimization of customer support related processes, analysis of "risk" accounts and customer escations. This role will significantly contribute to the effort to create efficiencies while improving the overall customer experience. In addition, the integration and utilization of AMAROKs customer portal and digital transformation will be a key objective for this role.
**Essential Duties and Responsibilities**
* Supervise the daily operations of the customer CARE department
* Lead, coach and develop the Customer CARE representatives
* Optimize CARE Rep capacity to meet customer demand
* Optimize administrative processes to reduce cycle times and defects
* Execute the digital transformation strategy to ensure efficiency and customer satisfaction
* Provide tier 1 technical customer support to reduce customer downtime and control field operations cost
* Setting customer service goals for team members and helping them reach those goals
* Interacting with customers and handling customer queries and complaints in a timely manner
* Making weekly and monthly reports and Customer CARE scorecards
* Staying current on the latest industry trends and techniques
**Required Skills and Qualifications:**
* Leadership skills
* Written and verbal communication skills
* Problem-solving skills
* Negotiation skills
* A passion for customer excellence
* Minimum 1-year efficient account receivable experience
* Associates or bachelors degree in Accounting (preferred)
* Ability to organize, prioritize and multi-task in a fast-paced environment
* Ability to work independently and within a team setting
* Proficient in Microsoft Office, Excel and other accounting software programs
* Soft, yet direct interpersonal skills
* Ability to remain professional ***at all times***
**Company** **Benefits**
* Health Benefits (Medical, Dental & Vision)
* Tuition Reimbursement Program
* Short & Long-term disability
* Life Insurance
* Flexible Spending Account (Section 125)
* Matching 401K retirement plan
* Career advancement
* Bonus opportunities
* Generous PTO
**See what our employees have to say about working for AMAROK!**
*Our recruiting experience is digital! AMAROK is an EEO/Affirmative Action Employer and will make all employment related decisions without regard to age, race, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.*