IT Support Specialist

MUST DO

• Provide above and beyond technical support of client-side systems adhering to organizational IT standards.

• Provide support to COTM and LCS for hardware, software, phones, and printers
• Deploy and document technology assets to end users
• Assign and manage administrative access control privileges to end users
• Collaborate with the IT/IS Team to deliver best of breed technology solutions
• Communicate information quickly and accurately to all necessary parties

• Bachelor's degree in Computer Science or MIS or 2 years of relevant work experience
• Expert knowledge of macOS and Windows 10
• The ability to troubleshoot configuration and connectivity issues
• In-depth knowledge of IT ticketing systems and processes
• The ability to prioritize and work on multiple projects
• Strong analytical and problem-solving skills

• Have experience with remote support tools such as TeamViewer, VNC, or Remote Desktop
• Deployed client systems in a large-scale environment
• Industry-recognized IT certifications

• 40 hours per week, Monday-Friday 8:30 AM-5:00 PM
• On-call as required