HVAC Service Manager - Orlando

Scope: Oversee the operation of the HVAC service department with the intent to deliver 100% customer satisfaction.
Responsibilities:

• Customer acquisition and retention/ deal with customer complaints
• Marketing for Orlando area. Grow department
• Employee acquisition and retention
• Help technicians with technical problems and job pricing
• Oversee dispatch operation
• Build on call schedule
• Drug test and background check service employees
• Check and supervise service jobs to make sure they are done properly and priced correctly
• Employee training and instruction to make service techs more efficient
• Keep track of service employee files in Bamboo HR software
• Explain policies and procedures to new employees. Initial new hire training
• Process invoices for billable service calls weekly and new construction warranty service calls
• Discharge of service employees
• Make sure that prices are checked for purchasing material
• Schedule and instructing tech meetings
• Evaluate tech performance and submit raises
• Approve and submit employee tool loans
• Oversee work of service warehouse personnel
• Follow up on customer estimates
• Commercial estimates and remodel
• Maintain a clean and organized work space
• Help team when needed

• Great opportunity for advancement
• 401k
• Financial Planning Services
• Quarterly Bonuses
• Vacation
• Holiday
• Health
• Vision
• Dental
• Supplemental Insurances
• Employee Referral Program
• Company Paid Life Insurance
• Company Vehicle and more...