.. to destinations across the USA. Units main pick up point is near Peoria IL with middle-mile deliveries to Pinnacle yards in Cleburne TX, Danville VA, Bristol IN, and Kansas City MO and end-mile across the United States. Other pick-up points available. $1000 Sign On Bonus! For drivers leased on by April .. read more
Job Overview:
We are seeking a skilled Desktop Engineer to join our team. This role offers the flexibility of working
2 days a week
while providing critical support to our client. If you have a passion for technology and customer satisfaction, we want to hear from you.
Location: 600 S 1st St, Blair, NE 68008, USA
Key Responsibilities: Incident Management and Service Request Fulfillment: Resolve incidents and fulfill service requests for end-user PC environments in accordance with service level agreements (SLAs). Smart Hands/Adhoc Support: Provide on-demand support for networking equipment (routers/switches) and other physical IT infrastructure based on directives from technical teams. Process Compliance: Ensure all service requests and incidents are documented in the Service Desk System. Submit problem resolution notes to the Help Desk for inclusion in the client's Knowledge Base. User Satisfaction: Maintain high levels of end-user satisfaction and bolster confidence in the client's Help Desk services. Continuous Improvement: Propose preventive maintenance suggestions to the Help Desk to drive continuous improvement in service delivery.
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