Operations Manager

Job Summary

This position will plan, direct, coordinate, and oversee operations within The Integration Group, ensuring efficient and cost-effective operations, safety, on-time delivery, inventory accuracy, and quality. Responsible for the overall performance of the warehouses, including metrics, KPIs, and personnel.

General Duties, and Responsibilities

• Oversee day-to-day operations and ensure compliance with health, safety, and security.
• Manage and proactively lead the warehouse, operations, and supply management teams to keep employees engaged to improve performance and meet our customer’s needs.
• Maintain a working knowledge of all phases of operations, systems, and accounting to support and lead your team.
• Manage and improve operation strategies to ensure adherence to targeted budget, financial metrics, and P&L responsibilities.
• Track, analyze, and report operational metrics (KPI) to leadership, to drive performance improvements.
• Work closely with the management team and customer support to maintain customer satisfaction and respond to changes in business requirements.
• Drive continuous improvement in the facilities. Monitor and enhance performance of the company’s processes and employees to proactively identify efficiency and quality issues all the while proposing and implementing solutions.
• Develop and maintain Standard Operating Procedures (SOPs) for each assigned department and warehouse location.
• Interview, hire, onboard, train, and mentor the staff.
• Manage facilities layout and updates, equipment requirements, and capacity planning for future business and company goals.
• Evaluate and improve facility usage, inventory management, and supply chain functions and practices.
• Inspect facilities and work sites to ensure that they are safe, fully functioning, and high-yielding
• Lead team building exercises to promote training and overall employee well-being
• Provide strong and timely communication to all customers and suppliers as required.
• Provide regular performance and planning updates to the executive leadership team
• Primary contact responsible for location security calls and issues outside of normal operating business hours.

Requirements

• Bachelor’s degree or at least 8 years of Operations, Warehouse, Supply Management, or Logistics experience.
• 5+ years of multi-team building, quality control, budgeting, training, and performance-based environment experience.
• 2+ years of experience in a 3PL or warehouse distribution environment
• Ability to work in a fast-paced, high-speed environment, follow standardized work, and adhere to safe work practices in a continuous improvement environment.
• Experience and competence with computers including Microsoft 365, Teams, and Outlook.
• Ability to use a pallet jack and other basic warehouse equipment.
• The Operations Manager is required to be on call for location security during non-business hours.

Competencies/Skills

• Assertive and clear written and oral communication.
• Willingness to grow and adapt as the needs of the business grow.
• Detail-oriented, organized, and able to problem solve.
• Ability to work independently and team-orientated, able to work with diverse individuals within and outside the TIG Organization.
• Self-motivated, self-directed, and hardworking.
• Experience and competence with MS Office Products including Teams, Outlook, Excel, PowerPoint, and Word. Experience with Sage 100 and X3 a plus.
• Problem-solving and detail-orientated, able to think critically about complex problems and make practical decisions
• Strong knowledge of health, safety, and environmental regulations
• Strong knowledge of and commitment to Continuous Improvement

Physical Demands

• The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
• While performing the duties of this job, the employee is frequently required to stand, sit, and walk. The employee is occasionally required to lift up to 40 pounds on their own, use hands to grasp or handle objects, reach with hands and arms, stoop, talk, and hear. Able to perform physical labor continually and stand for long periods.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people in this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required from personnel. All personnel may be required to perform duties outside their normal responsibilities as needed. You will need to pass a background check before being hired.