Cloud/Messaging Systems Engineer

Summary

UFS empowers community banks and our people to thrive – together. We are a growing company of passionate, talented, and driven individuals who care deeply for one another and our customers. As part of a talented team of individuals, the Messaging Systems Engineer’s primary role is maintaining stability for multiple Exchange servers, Microsoft 365 environments and ancillary technology platforms. Technologies include Exchange (various versions), Microsoft 365, Intune, Azure AD Connect, Azure AD, Zix Encryption, Proofpoint Antimalware, Maas360, along with other similar systems.

Knowledge and Skills

A qualified individual will possess the following:

• Commitment to living our Purpose and doing what is best for our clients
• Positive “can do” attitude
• Comfortable taking calculated risks and learning from failure
• High level of integrity
• Ability to work with self-direction and motivation
• Ability to collaborate, communicate and build consensus across the various teams
• High standard of quality and timeliness when determining personal work goals and schedule
• Strong interpersonal and networking skills
• Excellent oral and written communication skills
• Desire to continually improve and contribute to our Purpose of Empowering Community Banks and our People to Thrive – Together

Qualifications

We seek energetic candidates and thrive in a learning environment. We have a strong team that will help you learn, but ask our employees to take the initiative for their own development. The requirements listed below are representative of the knowledge, skill, and/or ability desired. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities

We operate in a fast-paced, ever-changing technology world, so duties and responsibilities can change. Initially you will be responsible for the following key activities that may evolve based on our focus areas at the time. This list is not all inclusive and may be expanded to include other duties and responsibilities.

• Administer and support public/private/hybrid Cloud Systems
• Administer and support customer product offering for Messaging and M365 Productivity Suite
• Create or gather reports and information as needed
• Ensure engineering support requests are answered in a timely manner
• Continually design, develop and revisit existing engineering processes
• Identify and implement process improvements and automation
• Work in a 24/7 fast paced environment
• Actively participate in special projects and strategic initiatives based on UFS priorities for the year
• Be willing to travel up to 20%
• Other duties as assigned

Education and/or Experience

• 3+ years working with Cloud-based infrastructure solutions
• 3+ years demonstrating best-in-class customer service
• Deep understanding of private/hybrid/public cloud infrastructure solutions and technologies
• Deep understanding of M365 and the M365 Productivity Suite
• Familiarity with Microsoft Exchange and Mobile Device Management (MDM)
• Familiarity with automation and scripting technologies
• Familiarly with backup methodologies for archiving
• Familiarity with the concept of Change Management and a preconceived appreciation of ITIL
• Demonstrated ability to ‘fly without a net’ regarding final-tier support
• Demonstrated willingness and acceptance of change
• Certifications in Cloud-based technologies are a plus

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or touch objects, tools, or controls. The employee frequently is required to talk or hear. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds, usually waist high, up to 50 feet away. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Typical office environment
• Travel may be required (up to 20%)