Emergency Service Assistant

  • Albion
  • Community Action Of Orleans E Genesee

Order#: NY Emergency Service Assistant Serves as Emergency Services Assistant to work with customers to identify needs, set goals, implement solutions, and monitor and report outcomes. Refers to appropriate services to achieve whole person care. Will interview and assist customers through direct agency services and advocate for their needs; emergency services, referrals and /or resolution of housing issues. Maintain applicable Agency paper work, monthly reports, customer files and case notes. Performs timely and accurate data entry. May assist in preparations of reports and tracking tools. Will be responsible to answer incoming telephone calls and route these calls based on the need of the caller if they cannot be resolved by the Emergency Services Assistant.