.. and scientific instrumentation capabilities in support of National Security and Defense. We support customers throughout the Department of Defense and .. can solve challenging engineering problems in support of critical national Security objectives. Responsibilities Developing and implementing systems .. read more
Position Overview The Director of IT Strategy is responsible for ensuring the success and satisfaction of internal business partners with the IT services and solutions provided by our organization. You will act as a liaison between IT teams and internal clients, identifying their needs, managing expectations, and driving continuous improvement initiatives. The ideal candidate will possess good interpersonal skills, technical foresight, and a customer-centric mentality! This position will be based on-site at our office in Denver, CO. in alignment with our flexible work policy. (3 days on site required, 2 days flexible). Essential Job Functions: Customer Relationship Management: Build and maintain strong relationships with internal business customers across various groups.
Act as the main point of contact for IT-related inquiries, critical issues, and service requests.
Regularly connect with customers to understand their needs, gather feedback, and ensure their satisfaction with IT services
Operational Management: Supervise the day-to-day operations of IT services, ensuring they meet established service level agreements (SLAs) and quality standards.
Manage IT budgets, expenditures, and resource allocation to improve efficiency and cost-effectiveness.
Implement and maintain IT policies, procedures, and standard protocols to ensure compliance with industry standards and regulations.
Ensure robust IT disaster recovery and business continuity plans are in place and regularly tested.
Coordinate with IT teams to address any service disruptions, incidents, or performance issues in a timely manner.
Conduct regular service reviews with partners to review performance, discuss improvements, and identify areas for optimization.
Client Success Planning: Collaborate with partners to define their IT requirements and objectives.
Develop and maintain client success plans outlining key breakthroughs, results, and success metrics.
Proactively find opportunities to enhance IT services and align them with the evolving needs of internal clients.
Technical Consultation: Provide technical guidance and consultation to internal clients on IT solutions, systems, and processes.
Assist partners in understanding the capabilities and benefits of IT tools and technologies.
Collaborate with IT teams to translate business requirements into technical solutions.
Organizational Change and Adoption: Facilitate organizational change activities related to the implementation of new IT initiatives, systems, or processes.
Support collaborators in embracing and using IT solutions effectively within their workflows.
Develop and deliver training sessions, workshops, and documentation to promote user adoption and proficiency.
Continuous Improvement: Keep abreast of emerging technologies and industry trends, evaluating their potential impact on the organization.
Find opportunities for process optimization, automation, and efficiency gains within IT service delivery.
Lead or participate in improvement projects aimed at enhancing the overall client experience and satisfaction.
Regularly review client feedback and performance data to drive continuous improvement efforts.
Additional duties as assigned by Management
Job Requirements Education: Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field; Master's degree preferred.
Experience: 10+ years of experience in IT management, with at least 5 years in a senior leadership role.
Demonstrable experience in a client-facing role, preferably within IT or technology services.
Skills: Solid understanding of IT systems, infrastructure, and software applications.
Superb communication, negotiation, and interpersonal skills.
Ability to optimally manage partner expectations and resolve conflicts.
Experience with IT service management (ITSM) frameworks such as ITIL is desirable.
Project management skills and experience leading multi-functional initiatives.
Customer-focused mentality with a passion for delivering exceptional client experiences.
Travel required is expected to be up to 5% but may increase over time as the business evolves.
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Act as the main point of contact for IT-related inquiries, critical issues, and service requests.
Regularly connect with customers to understand their needs, gather feedback, and ensure their satisfaction with IT services
Operational Management: Supervise the day-to-day operations of IT services, ensuring they meet established service level agreements (SLAs) and quality standards.
Manage IT budgets, expenditures, and resource allocation to improve efficiency and cost-effectiveness.
Implement and maintain IT policies, procedures, and standard protocols to ensure compliance with industry standards and regulations.
Ensure robust IT disaster recovery and business continuity plans are in place and regularly tested.
Coordinate with IT teams to address any service disruptions, incidents, or performance issues in a timely manner.
Conduct regular service reviews with partners to review performance, discuss improvements, and identify areas for optimization.
Client Success Planning: Collaborate with partners to define their IT requirements and objectives.
Develop and maintain client success plans outlining key breakthroughs, results, and success metrics.
Proactively find opportunities to enhance IT services and align them with the evolving needs of internal clients.
Technical Consultation: Provide technical guidance and consultation to internal clients on IT solutions, systems, and processes.
Assist partners in understanding the capabilities and benefits of IT tools and technologies.
Collaborate with IT teams to translate business requirements into technical solutions.
Organizational Change and Adoption: Facilitate organizational change activities related to the implementation of new IT initiatives, systems, or processes.
Support collaborators in embracing and using IT solutions effectively within their workflows.
Develop and deliver training sessions, workshops, and documentation to promote user adoption and proficiency.
Continuous Improvement: Keep abreast of emerging technologies and industry trends, evaluating their potential impact on the organization.
Find opportunities for process optimization, automation, and efficiency gains within IT service delivery.
Lead or participate in improvement projects aimed at enhancing the overall client experience and satisfaction.
Regularly review client feedback and performance data to drive continuous improvement efforts.
Additional duties as assigned by Management
Job Requirements Education: Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field; Master's degree preferred.
Experience: 10+ years of experience in IT management, with at least 5 years in a senior leadership role.
Demonstrable experience in a client-facing role, preferably within IT or technology services.
Skills: Solid understanding of IT systems, infrastructure, and software applications.
Superb communication, negotiation, and interpersonal skills.
Ability to optimally manage partner expectations and resolve conflicts.
Experience with IT service management (ITSM) frameworks such as ITIL is desirable.
Project management skills and experience leading multi-functional initiatives.
Customer-focused mentality with a passion for delivering exceptional client experiences.
Travel required is expected to be up to 5% but may increase over time as the business evolves.
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