3rd Shift Dispatcher

  • Cedar Rapids
  • West Side Transport
*Position Title: *3rd Shift Dispatcher

*Position Reports to: *Off-Shift Supervisor

*Position Schedule:* 4 day work week: Thursday - Sunday, 9:30 pm - 7:30 am

*Position Summary: *Under general supervision, processes messages & phone calls from drivers; sends load and customer information to drivers; ensures drivers are aware of their current plan and pre-plans for the future; sets up rescues for priority loads as needed; communicates need-to-know information to day-shift; strives to maintain and improve driver retention efforts at all times.

Essential Functions:
* Dispatches drivers; processes inbound messages from drivers and answers questions via the In-Cab Messaging System and phone calls. Sends load plans, customer information, route suggestions, local directions and fuel solutions in a timely manner so drivers are always well informed and can trip plan properly.
* Ensures ETA’s and PTA’s are updated and accurate.
* Notifies day-shift if a pre-plan/ load plan will no longer work for a driver.
* Plans drivers and sets up rescues as needed.
* Trains with other related departments as necessary according to company needs; participates in company-wide training to improve self-learning and works to maintain mutual respect and professionalism with co-workers and management to sustain a positive team environment.
* Performs other related duties as assigned.

*Necessary Qualifications: *Must be capable of working alone during the shift. Experience with transportation, computer systems, satellite systems and Innovative software all beneficial. Problem solving and good communications skills are a must.

*Physical Qualifications: *Ability to lift up to 20 lbs. Long periods of sitting and use of telephone and satellite systems required.

Job Duties:
* Maintain contact with drivers throughout their shifts and address any routing issues they might have
* Monitor road conditions, construction zones, and accidents in order to revise routes as needed
* Update customers on the status of their deliveries including any delays that occur
* Answer calls from delivery drivers and relay any emergencies they have to the appropriate channels
* Other duties as requested

Pay Frequency:
* Bi weekly or Twice monthly

Work Remotely
* No

Job Type: Full-time

Pay: From $46,000.00 per year

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Flexible spending account
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Vision insurance
Schedule:
* 10 hour shift
* Night shift



Education:
* High school or equivalent (Required)

Experience:
* dispatching: 1 year (Preferred)

Shift availability:
* Overnight Shift (Required)
* Night Shift (Required)


Work Location: In person