.. Jersey About TotalMed Staffing TotalMed is a Top Ten, travel nursing and healthcare staffing agency with the mission of igniting purpose in healthcare. The organization staffs nurses, therapists, pharmacists, and other clinicians of all specialties in all 50 states. They offer local and travel jobs and .. read more
Job Description Job Description
Monday, Tuesday, Wednesday 930am-530pm and Saturday 8am-2pm
We are seeking a Call Center Agent to join our team!
We are seeking a Call Center Agent to join our team! You will be responsible for helping patients with location and other requested service information for our practice.
Responsibilities include (but not limited to):
- Handle customer inquiries in a polite and firm manner
- Help deescalate issues and incoming grievances
- Provide information about the products and services the practice provides
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions and as needed
- Develop and maintain a knowledge base of the evolving products and services
Qualifications:
- Previous experience in customer service, sales, or other related fields
- Ability to build rapport with clients
- Ability to prioritize and multitask putting patients and clients as a priority
- Positive and professional demeanor with a willing attitude
- Excellent written and verbal communication skills
Monday, Tuesday, Wednesday 930am-530pm and Saturday 8am-2pm
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