Call Center Agent

  • toms river
Job Description Job Description

We are seeking a Call Center Agent to join our team!

We are seeking a Call Center Agent to join our team! You will be responsible for helping patients with location and other requested service information for our practice.

Responsibilities include (but not limited to):

  • Handle customer inquiries in a polite and firm manner
  • Help deescalate issues and incoming grievances
  • Provide information about the products and services the practice provides
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions and as needed
  • Develop and maintain a knowledge base of the evolving products and services


Qualifications:

  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask putting patients and clients as a priority
  • Positive and professional demeanor with a willing attitude
  • Excellent written and verbal communication skills

Monday, Tuesday, Wednesday 930am-530pm and Saturday 8am-2pm