.. program preferred. * 1+ years of experience working as a medical Receptionist/administrative assistant in the health care field. * Excellent .. healthcare systems and insurance providers. *What You’ll Love About Us:* * Competitive pay * Support for ongoing education and training * Opportunities .. read more
Job Description Job Description
Monday, Tuesday, Wednesday 930am-530pm and Saturday 8am-2pm
We are seeking a Call Center Agent to join our team!
We are seeking a Call Center Agent to join our team! You will be responsible for helping patients with location and other requested service information for our practice.
Responsibilities include (but not limited to):
- Handle customer inquiries in a polite and firm manner
- Help deescalate issues and incoming grievances
- Provide information about the products and services the practice provides
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions and as needed
- Develop and maintain a knowledge base of the evolving products and services
Qualifications:
- Previous experience in customer service, sales, or other related fields
- Ability to build rapport with clients
- Ability to prioritize and multitask putting patients and clients as a priority
- Positive and professional demeanor with a willing attitude
- Excellent written and verbal communication skills
Monday, Tuesday, Wednesday 930am-530pm and Saturday 8am-2pm
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