.. products or services by following standard scripts, policies, and procedures; Take inbound calls, LiveChat, and/or emails from examinees and others regarding teacher certification programs, website issues, complaints, etc; Promptly and accurately address customer inquiries using various systems and resources .. read more
[Customer Service / Fully Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / PTO - As a Support Associate you'll: Act as the initial support contact for clients and providers; Provide thoughtful/empathetic phone, email, and chat communication; Assist clients with navigating their clinical journey from sign-up to completion of therapy, including follow-up to help clients schedule appointments; Advocate for clients and providers by capturing feedback and working cross-functionally, ensuring their needs and concerns are communicated internally; Provide troubleshooting and technical support; De-escalate dissatisfied clients and providers...Hiring Fast >>
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