.. how-to requests; Properly log and escalate inbound requests for billing, Sales, and other departments; Assist product development in gathering information .. inquiries; Assist customers with standard requests in regards to step changes, user management requests and how-to requests; Properly log and escalate .. read more
[Customer Service / Remote] - Anywhere in U.S. / Competitive salary / Home office budget / 100% paid medical, dental & vision / PTO / 401k matching - As a Customer Support Specialist you'll: Be responsible for providing high-level support via Phone, Chat, & Email; Identify and resolve client issues/concerns; Establish customer relationships and improve client retention; Diagnose bugs and communicate customer issues/requests to the development team; Work with the latest cloud support systems such as Zendesk, JIRA, etc...Hiring Fast >>
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RosemountCemstoneToday
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