.. Great pay!! Great benefits!!!! We offer $**/hour (weekdays) and $**/hr (weekends) AND DOUBLE-TIME ON HOLIDAYS!!! The successful candidate will have: Current PA CNA Certification! Exceptional references! Stable job history! Love for working with seniors!!! Benefits Package include: Highmark health Insurance .. read more
POSITION SUMMARY
The Help Desk Technician I role provides technical support to employees within the organization in matters related to information technology. This position provides first line phone and remote technical support and training on basic computer hardware, software, and peripherals. Solve basic technical problems with the use of technology tools (ex. knowledgebase). Works with other IT team members to resolve problems in a timely fashion. Adhere to all security policies and enforces policies related to network and technology.
RESPONSIBILITIES
Answer help desk calls and enter support tickets Provide first level contact and convey resolutions to customer issues Provide guidance and support end-users on how to operate software and computer equipment. Track, route, and redirect problems to correct resources Walk end-users through problem solving process Follow up with customers, provide feedback and see problems through to resolution Enter, update, resolve, close, and escalate tickets Install and update software applications Create and update technical documentation Other miscellaneous tasks as necessary QUALIFICATIONS
0-2 years of experience as an IT Technician, Help Desk Support, Customer Service, or relevant position Ability to prioritize tasks to meet deadlines Intermediate computer skills with general knowledge of software/hardware Working knowledge of Microsoft Office Applications (MS 365). SKILLS
Strong client-facing and communication skills Customer service orientation Intermediate troubleshooting and multi-tasking skills
EDUCATION/CERTIFICATIONS
High school diploma, or equivalent.
HDI certification preferred or expected to achieve within first year.
TRAVEL REQUIREMENTS
Ability to travel to other locations if needed to cover for support or needed for meetings, projects, seminars, etc.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals to perform the essential functions. While performing the duties of this job, the employee is required to sit, stand, and walk; use hands and fingers to operate keyboard and other office equipment; reach with hands and arms; and talk or hear. The employee is occasionally required to stoop or kneel. The employee may occasionally lift and/or move up to 10 pounds.
EQUIPMENT
Laptop, PC, fax, phone, printer, MFD’s and standard office equipment.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
The Help Desk Technician I role provides technical support to employees within the organization in matters related to information technology. This position provides first line phone and remote technical support and training on basic computer hardware, software, and peripherals. Solve basic technical problems with the use of technology tools (ex. knowledgebase). Works with other IT team members to resolve problems in a timely fashion. Adhere to all security policies and enforces policies related to network and technology.
RESPONSIBILITIES
Answer help desk calls and enter support tickets Provide first level contact and convey resolutions to customer issues Provide guidance and support end-users on how to operate software and computer equipment. Track, route, and redirect problems to correct resources Walk end-users through problem solving process Follow up with customers, provide feedback and see problems through to resolution Enter, update, resolve, close, and escalate tickets Install and update software applications Create and update technical documentation Other miscellaneous tasks as necessary QUALIFICATIONS
0-2 years of experience as an IT Technician, Help Desk Support, Customer Service, or relevant position Ability to prioritize tasks to meet deadlines Intermediate computer skills with general knowledge of software/hardware Working knowledge of Microsoft Office Applications (MS 365). SKILLS
Strong client-facing and communication skills Customer service orientation Intermediate troubleshooting and multi-tasking skills
EDUCATION/CERTIFICATIONS
High school diploma, or equivalent.
HDI certification preferred or expected to achieve within first year.
TRAVEL REQUIREMENTS
Ability to travel to other locations if needed to cover for support or needed for meetings, projects, seminars, etc.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals to perform the essential functions. While performing the duties of this job, the employee is required to sit, stand, and walk; use hands and fingers to operate keyboard and other office equipment; reach with hands and arms; and talk or hear. The employee is occasionally required to stoop or kneel. The employee may occasionally lift and/or move up to 10 pounds.
EQUIPMENT
Laptop, PC, fax, phone, printer, MFD’s and standard office equipment.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)