Bilingual Spanish Medical Office Scheduler Ardmore, Oklahoma

Job Description Job Description Benefits:

• No nights or evenings
• Weekends Off
• 10 Paid Holidays per Year
• Simplified Retirement Plan
• Dental
• Vision
• Medical
• Generous Paid Time Off (PTO)

ABOUT US:
The Good Shepherd Community Clinic, Inc. is building healthy people through whole-patient wellness and trauma informed care. Our proactive focus and integrated approach to caring for the whole person allows the GSCC to provide quality and affordable health, dental, and pharmaceutical care to thousands of patients each year without regard for socio-economic or insurance status. Good Shepherd team members are passionate about making a difference in our patients lives. We are a driven, focused, innovative, hardworking, respectful team that is focused on working as one to improve the lives of our patients.

POSITION OVERVIEW:
The Medical Office Scheduler welcomes each patient, engages with the patients while entering the patients information into the electronic health record. They answer, return, and forward telephone calls, emails, and faxes to the appropriate staff member. They handle requests for information about the clinic, how to become a patient, etc.

RESPONSIBILITIES

• Exceptional Customer Service
  • Greet patients in a friendly and pleasant manner using excellent customer service.
  • Provide excellent customer service to a diverse age and ethnic population
  • Politely answer, return, and forward telephone calls, emails and faxes.
  • Take and distribute messages to appropriate staff using the Electronic Health Record (EHR)
  • Performs all duties in an independent manner with support from the Patient Access Team Lead
  • Educate patients regarding GSCC guidelines and appropriate documents
• Appointment Management
  • Schedule appointments for GSCC patients.
  • Must be adept in working within the schedule portion of the Electronic Health Record (EHR)
  • Review schedule daily to ensure all appointment needs are met
  • Maintain departmental day-to-day office operations, monitor, and prioritize workflow, provider schedules and efficient patient workflow
  • Listen to the patients needs and find a solution that is right for them
• Patient Reminder Calls
• Insurance Card & Demographic Capture / Update
  • Must have extensive knowledge of in-network insurance carriers for providers
  • Enter, correct and maintain important patient information in EHR by obtaining, recording and updating personal, financial information and special instructions on patients when necessary.

PERSONAL SPECIFICATIONS

• Knowledge and Experience:
  • Proficient in Spanish : Written & Verbal
  • High School diploma or equivalent required.
  • Previous experience in a health care setting is preferred.
  • Strong computer skills are a must.
  • Highly motivated, well-organized and detail oriented.
  • Able to manage multiple tasks in a fast-paced environment, while maintaining a high degree of professionalism and exceptional customer service with diverse constituencies.
  • Ability to communicate written and orally

Behaviors:

• Respect for all others; seeing value in all people
  • Positive attitude
  • Ability to work closely and collaboratively with team members
  • Performs all duties in an independent manner with minimal supervision and directions, shows initiative
  • Must be able to work as a member of a team and promote teamwork with other staff members
  • Works well with supervisor and all others in positions of authority
  • Consistently shows ability to recognize and manage priorities
  • Has the ability to manage multiple projects to conclusion

• Attributes:
  • A high degree of personal and professional discretion and integrity
  • Excellent interpersonal and conflict resolution skills
  • Must possess attention to detail and problem-solving skills
  • Strong supervisory & leadership skills
    • Self-starter
  • Maintains a well-groomed appearance
  • Maintains a well-kept work area
  • Excellent verbal and written communication skills
  • Excellent organizational skills
  • Excellent time management skills
  • Strong analytical and problem-solving skills

Physical Requirements:
While performing the duties of this job, employees are regularly required to sit, walk, and stand; talk and hear, both in person and by telephone. Good eyesight and manual dexterity skills are essential. Must have sufficient mobility to bend, stoop, and bend down to the floor; ability to move around rapidly; and to move in small, confined areas. Ability to lift up to 25 lbs.

It is the policy of The Good Shepherd Community Clinic to not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.