Automotive Service BDC Representative

Position Summary:

The Service BDC Representative works at the direction of the Service Manager to make service appointments, close out and handle customer payments for parts and service work, while dealing with customers in friendly and professional manner.

Job Benefits:

• Medical and dental coverage
• 401k with employer matching available
• Hourly rate: $17.00 - 20.00/hour, based on prior experience

Responsibilities:

• Answer group phones, greet and receive prospects and customers
• Calculate the customer’s bill using the dealership’s computer system
• Receive cash, checks and credit card payments from customers and record the amount received on the repair order and/or counter ticket
• Make change accurately and issue receipts to customers
• Direct customers to the correct department and notify the appropriate person that a customer is waiting
• Work cooperatively with the service and other internal teams
• Communicate with callers and visitors in a professional, friendly, and efficient manner
• Assist in scheduling and confirming service appointments
• Make outbound phone calls to prospects ready for routine maintenance
• Be able to schedule all types of appointments (in-person waiting, drop-off, shuttle, loaner, mobile service, etc.)
• Schedule follow-up appointments for those customers waiting for parts to arrive

Qualifications:

• Excellent listening/communication skills, outgoing and positive personality
• Punctual nature and ability to handle schedule flexibility and dynamic work environment
• Professional appearance and eager to improve on all aspects of the service department

About George Wall Ford

George Wall Ford is family owned and operated and has been serving the Red Bank area since 1960, for over 60 years.  We are proud to be the highest volume Ford dealer in Monmouth and Ocean counties and one of the highest volume in all of NJ, while continuing to earn Ford's most prestigious honor for it's dealers, the President's Award.  We have won this award year-after-year (18 times and counting), the award is based on sales effectiveness and customer satisfaction, and only goes to less than 10% of Ford's dealers.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.