Associate Applications Engineer

Why N-able:

IT doesnt get better than this! N-able isnt just another software company were going places, and wed love for you to be a part of that journey. With N-ablites in more than 15 countries around the world, youre adding your unique voice to a diverse team of people who are supporting our customers, and one another. The Way We Work, our hybrid working model based on trust and flexibility, allows you to maximize your contributions while growing your career. Join a team where you can make a difference!

We are looking for an Application Engineer to enhance our Technical Support & Services team. The right candidate will bring a wealth of Azure expertise and a mastery of Windows servers, virtual systems, and networking is essential. If you are good with scripting languages and ready to tackle big recovery challenges, we want to hear from you.

• Please note this is a hybrid position, therefore office attendance in the Morrisville, NC collaboration hub is required.
• Help manage and troubleshoot disaster recovery solutions using Azure and other relevant systems experience.
• Assisting with configuration of VPN tunnels and network elements during recoveries, ensuring the integrity and smooth transition between systems.
• Regularly perform disaster recovery tests, aiming for swift action and minimal system interruptions.
• Diagnose and resolve technical issues by systematically identifying root causes, implementing effective solutions, and ensuring minimal disruption to operations.
• Collaborate with engineering, support, and security teams to guarantee the highest levels of quality in the disaster recovery process.
• Engage with partners and colleagues to pinpoint requirements and customize recovery solutions.
• Analyse data to offer insights that improve support capabilities and partner experiences.

Technical Skills and Qualifications:

• A bachelors degree in computer science, IT, or a related field, or equivalent technical training with 3-5 years of relevant experience.
• Skilled in Azure services such as Azure Site Recovery and Azure Virtual Networks.
• Proficient with network protocols and VPN configurations. Expertise in DNS, TCP/IP, HTTP, DHCP, firewalls, SMTP, and various web and email protocols.
• A good understanding of system boot-up processes, file systems, and APIs.
• A solid grasp of system monitoring, disaster recovery applications, and data protection regulations.
• Excellent problem-solving capabilities and a clear understanding of technical support fundamentals.
• Extensive experience with Windows OS; Linux/UNIX and MacOS knowledge preferred but not mandatory.
• Expertise in Microsoft technologies, including MS Exchange, MS SQL, SharePoint, and Active Directory is a big plus.
• Microsoft Azure certifications, like Azure Solutions Architect or Azure Security Engineer, are a significant plus.
• Advanced abilities in scripting and query languages such as SQL, Bash, PowerShell, Python is beneficial.

Customer Service Skills:

• Great at talking and working with others.
• Can explain tech stuff in a straightforward way.
• Brilliant at solving problems and staying calm under pressure.
• Dedicated to top-notch service and building lasting customer relationships.

What We Offer:

• A dynamic and supportive environment for professional growth.
• An attractive salary with a comprehensive benefits package.
• The opportunity to join a team of highly skilled professionals and contribute to innovative disaster recovery services.

What do we offer you?

• Fully covered medical, dental and vision for employee and eligible dependents!
• Generous PTO and observed holidays
• 2 Paid VoluNteer Days per year
• Paid Parental Leave
• 401(k) with company-match and Flexible Spending Accounts
• Employee Stock Purchase Program
• Free Lunch 2x per week at Collaboration Hubs
• On-site gym access at select Collaboration Hubs
• Wellness rewards
• FuN-raising opportunities as part of our giving program
• N-ablite Learning custom learning experience as part of our investment in you
• The Way We Work our hybrid working model based on trust and flexibility

At N-able, Inc. (NYSE: NABL), we are a global software company that turns IT possibilities into capabilities. That means we partner with technology leaders who support companies around the world by offering secure infrastructure and tools to navigate their evolving IT needs. We build strong relationships with our customers to help them thrive at every stage of growth, and at the heart of this effort is our network of N-ablitesa global team of extraordinary, diverse creators who are dedicated to making a difference in how our partners do IT.

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